Customer Service - Lead Program Customer Assist.
Pittsburgh Water & Sewer Authority•Pittsburgh, PA
•Hybrid
About The Position
The Lead Program Customer Assistant will provide support to Lead Help by conducting customer outreach, handling incoming customer calls regarding Pittsburgh Water’s Lead Service Line Replacement (LSLR) program, and assisting in the preparation of customer notices and informational packages regarding scheduled lead line replacements.
Requirements
- High School Diploma or GED
- Two (2) years of experience working in a customer service/public outreach capacity
- Applicant must present a current, valid Class C (Class 1) PA Motor Vehicle Operator’s License at the time of application or prior to appointment. A valid driver’s license must be maintained throughout employment.
- Applicant must have permanent residency in Allegheny County at the time of appointment and remain a resident in Allegheny County throughout employment with the Pittsburgh Water.
- Time Management
- Organizational Skills
- Strong technical and analytical skills
- Detail oriented
- Proficiency with Microsoft Office products, such as Microsoft Excel, Outlook, and Word
- Strong customer service skills
- Flexibility/Stress Management
- Personal Effectiveness/Credibility/Reliability
Nice To Haves
- Call center experience is preferred
Responsibilities
- Communicate with customers via email and telephone
- Interface with Pittsburgh Water personnel and contractors regarding scheduled lead service line replacements, LSLR construction progress, and emergency lead line replacements
- Contact customers with lead sample results that exceed the Environmental Protection Agency’s Lead and Copper Rule action level and provide follow-up instructions to those customers
- Document and track all customer communication using Pittsburgh Water’s software applications
- Merge files using Microsoft Word and Excel
- Prepare and mail outgoing letters and notices
- Perform data entry, retrieval and other processes as requested or required
- Prepare reports for regulatory agencies as needed
- Compute figures and/or mathematical calculations or analyses as requested or required
- Document QA/QC of various reports
- Perform other related tasks as assigned or required
Benefits
- Medical examination
- Drug testing
- Pre-employment background investigation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
