Lead Program Coordinator – Scheinman Institute
About The Position
The Lead Program Coordinator coordinates and monitors program delivery processes and administrative functions for Cornell University's Scheinman Institute, including support for the Labor Arbitration Institute (LAI), Labor Relations Professional Programs, and related custom programming. The position is part of the ILR School's NYC Extension/Outreach Division and is based at the Cornell University ILR Extension office in New York City, with a 3:2 campus-to-home hybrid schedule. The role coordinates scheduling, administrative operations, financial processes, and mediation and case management activities across multiple programs. It also plans and executes conferences, workshops, and other events; supports marketing and communications in collaboration with the ILR Marketing and Communications team; contributes to program websites; monitors expenditures and budget reports; and supervises staff. The position requires frequent travel throughout the United States to support conferences. Applicants must submit a resume and cover letter. Relocation assistance and visa sponsorship are not available. The role requires a bachelor's degree in a related field or an equivalent combination of education and work experience, and at least two years of relevant professional experience in program, project, or event management. Preferred qualifications include four or more years of program or conference coordination experience and familiarity with applications and platforms such as Qualtrics, Zoom, Box, and virtual or web-based learning tools. This is a full-time, benefits-eligible, non-academic staff position. The listed pay range is $66,454–$89,803 annually; the hiring rate is determined based on relevant experience, education, applicable skills, and other criteria. Cornell offers health care options, retirement contributions, wellness programs, employee discounts, paid leave and holidays, and educational benefits.
Requirements
- Bachelor's degree in a related field, or equivalent combination of education and work experience.
- At least two years of relevant professional experience in program, project, or event management in an academic or professional setting.
- Demonstrated ability to plan, develop, manage, implement, and monitor projects and events from conception to completion.
- Strong interpersonal skills for communicating with faculty, professionals, contractors, venue providers, and senior-level clients.
- Ability to manage and prioritize multiple tasks across simultaneous projects in a fast-paced office environment.
- Ability to work independently while supporting an overall team.
- Demonstrated history of providing outstanding customer service.
- Excellent organizational, logistical, and scheduling skills for complex, extended project timelines.
- Ability to exercise discretion, confidentiality, and independent judgment.
- Initiative and a proactive approach to recognizing or anticipating needs and addressing them.
- Experience diplomatically dealing with external clients, faculty, and internal departments and maintaining effective working relationships.
- Excellent written and verbal communication skills.
- Experience budgeting, monitoring, and managing financial accounts.
- Mastery-level skills with Microsoft PowerPoint, Excel, Word, and Outlook.
- Experience with Salesforce or another customer relationship management database; general database operating knowledge, including CRM systems software such as Salesforce.
- Prior experience with HTML, Drupal, or other web development tools.
- Ability to direct and guide others' work, engage team members toward goals, set clear expectations, and provide feedback; demonstrated management skills.
- Ability to travel frequently throughout the United States to support conferences.
- Experience connecting inclusion, belonging, and wellbeing practices to business goals.
- Demonstrated skill in understanding cultural differences.
Nice To Haves
- Four or more years of program or conference coordination experience.
- Proficiency with Qualtrics, Zoom, and Box.
- Familiarity with virtual and web-based learning platforms, technologies, and webcasts.
- Experience proofreading and editing social science papers and reports.
- Prior experience with grant-supported projects.
- Ability to evaluate and amend documents for accessibility compliance.
- Prior supervisory experience in a union environment.
Responsibilities
- Coordinate and monitor program delivery processes and administrative functions for the Scheinman Institute, including support for LAI, Labor Relations Professional Programs, and custom programming.
- Coordinate scheduling, administrative operations, and financial processes for multiple programs.
- Plan and execute conferences, workshops, and other events.
- Support marketing and communications activities in collaboration with the ILR Marketing and Communications team.
- Contribute to the development, maintenance, and enhancement of program websites.
- Monitor program expenditures and budget reports.
- Coordinate mediation and case management activities.
- Supervise staff and guide the work of others, setting expectations and providing feedback.
- Travel throughout the United States to support conferences.
Benefits
- Comprehensive health care options
- Generous retirement contributions
- Access to wellness programs
- Employee discounts with local and national retail brands
- Health and personal leave
- Three weeks of vacation
- 13 holidays, including an end-of-year winter break from December 25 through January 1
- Two additional floating holidays
- Tuition-free Extramural Study and Employee Degree Program
- Tuition aid for external education
- Cornell Children's Tuition Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
