Lead Program Coordinator – Scheinman Institute

Cornell University•New York, NY

2d•$66,454 - $89,803•Hybrid

About The Position

The School of Industrial and Labor Relations at Cornell University is hiring a Lead Program Coordinator for the Scheinman Institute in the NYC Extension/Outreach Division. The position coordinates and monitors program delivery processes and administrative functions, including support for the Labor Arbitration Institute, Labor Relations Professional Programs, and related custom programming. The Scheinman Institute is a center for research, teaching, and outreach focused on workplace conflict resolution. The role coordinates scheduling, administrative operations, and financial processes across multiple programs; plans and executes conferences, workshops, and other events; supports marketing and communications; contributes to program websites; monitors expenditures and budget reports; coordinates mediation and case management activities; and supervises staff. Frequent travel throughout the United States is required to support conferences. This is a full-time, benefits-eligible position based at Cornell’s ILR Extension office in New York City. It offers a hybrid 3:2 campus-to-home schedule. The posted salary range is $66,454 to $89,803. Relocation assistance and visa sponsorship are not available.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and work experience.
At least two years of relevant professional experience in program, project, or event management in an academic or professional setting.
Demonstrated ability to plan, develop, manage, implement, and monitor projects and events from conception to completion.
Strong interpersonal skills and ability to communicate with faculty, professionals, contractors, venue providers, and senior-level clients.
Ability to manage and prioritize multiple tasks across simultaneous projects in a fast-paced office environment.
Ability to work independently while supporting a team.
Demonstrated history of providing outstanding customer service.
Excellent organizational, logistical, and scheduling skills for complex, extended project timelines.
Ability to exercise discretion, confidentiality, and independent judgment.
Initiative and proactive approach to recognizing or anticipating needs and addressing them.
Experience diplomatically managing relationships with external clients, faculty, and internal departments.
Excellent written and verbal communication skills.
Experience budgeting, monitoring, and managing financial accounts.
Mastery-level expertise in Microsoft PowerPoint, Excel, Word, and Outlook.
Experience with Salesforce or another customer relationship management database; general database operating knowledge, including CRM software such as Salesforce.
Prior experience with HTML, Drupal, or other web development tools.
Ability to direct and guide others, set clear expectations, provide feedback, and engage team members toward goals and objectives.
Demonstrated management skills.
Ability to travel frequently throughout the United States to support conferences.
Proven experience connecting inclusion, belonging, and wellbeing practices to business goals.
Demonstrated skill in understanding cultural differences.

Nice To Haves

Four or more years of program or conference coordination experience.
Proficiency with Qualtrics, Zoom, and Box.
Familiarity with virtual and web-based learning platforms, technologies, and webcasts.
Experience proofreading and editing social science papers and reports.
Prior experience with grant-supported projects.
Ability to evaluate and amend documents for accessibility compliance.
Prior supervisory experience in a union environment.

Responsibilities

Coordinate scheduling, administrative operations, and financial processes for multiple programs.
Plan and execute conferences, workshops, and other events.
Support marketing and communications activities in collaboration with the ILR Marketing and Communications team.
Contribute to the development, maintenance, and enhancement of program websites.
Monitor program expenditures and budget reports.
Coordinate mediation and case management activities.
Supervise staff and direct and guide the work of others.
Travel frequently throughout the United States to support conferences.