Lead Program Coordinator

I Am Boundless, Inc.•Delaware, OH

1d•$49,895 - $60,114•Hybrid

About The Position

The Lead Program Coordinator is a working-lead role providing day-to-day functional leadership for the OhioRISE Program Coordinator team. The role coordinates outreach and intake workflows, supports onboarding and mentoring, reviews documentation, monitors compliance, and identifies process improvements. Working with the Operations Outreach Supervisor and internal partners, the Lead helps promote timely referrals, consistent enrollment and waiver processes, and continuity of member services while maintaining a reduced Program Coordinator workload. The Operations Outreach Supervisor establishes and periodically reviews the reduced workload so the Lead can dedicate time to leadership, quality review, and training. The position coordinates daily workflow, priorities, coverage, and workload distribution within delegated authority. It reviews Program Coordinator work and provides coaching, coordinates corrections, and tracks follow-up. Performance concerns, unresolved compliance issues, and operational barriers are escalated to the Operations Outreach Supervisor. The position has no direct reports or authority over hiring, firing, discipline, formal performance evaluations, or other HR supervisory decisions. The Lead serves as the primary day-to-day resource for OhioRISE referral, enrollment, waiver, transition, and workflow questions; supports onboarding, orientation, mentoring, and cross-training; and monitors referral timeliness, case progression, workload balance, and coverage. It identifies productivity and compliance barriers, recommends process improvements, supports operational projects and reporting, and serves as a liaison with the Operations Outreach Supervisor, including delegated workflow and referral support during supervisor absences. The role conducts routine quality reviews of referrals, enrollments, waiver documentation, transfers, transitions, and disenrollments. It monitors contractual timelines and documentation requirements, coaches staff on corrections, tracks completion, identifies trends and process gaps, and supports quality improvement, audit preparation, and corrective-action follow-up. It collaborates with the Lead Health Data Specialist and Care Coordination leadership to resolve referral, enrollment, and documentation issues. Within the reduced workload established by the Operations Outreach Supervisor, the Lead also performs Program Coordinator duties: coordinating referrals for Intensive and Moderate Care Coordination; conducting outreach to youth and families; explaining OhioRISE services and obtaining consents; monitoring engagement and communicating with the OhioRISE Plan about unsuccessful outreach; coordinating referral routing through transition to the assigned Care Coordinator; and processing enrollments, transfers, disenrollments, and transitions, including waiver entry and exit. Assigned waiver activities include Level of Care assessments, CANS, prior authorizations, annual redeterminations, and flexible fund coordination. The Lead meets documentation, quality, contractual, and adjusted productivity expectations and provides professional, culturally responsive service to families, providers, community partners, and internal departments. Other duties may be assigned.

Requirements

High school diploma or GED.
At least three years of experience in children’s behavioral health, care coordination, child welfare, developmental disabilities, juvenile justice, or related human services.
At least one year of experience performing OhioRISE referral, enrollment, transition, and waiver functions, or equivalent experience with comparable care-management processes.
Demonstrated experience in leadership, mentoring, training, or project/workflow coordination.
Experience with quality and documentation review and compliance monitoring.
Advanced working knowledge of OhioRISE referral, enrollment, waiver, and transition processes.
Strong leadership, mentoring, communication, and peer-coaching skills.
Ability to prioritize competing needs, coordinate workflows, review documentation, and identify process improvements.
Strong organization, time management, critical thinking, problem-solving, and conflict-resolution skills.
Ability to work independently, support team collaboration, and recognize when concerns require escalation.
Valid Ohio driver’s license, acceptable driving record, and valid automobile insurance.
Current CANS certification or ability to obtain certification within 90 days, and maintain certification as required.
Complete required cultural competency training within established timelines and demonstrate culturally responsive practices when working with youth, families, staff, and community partners.

Nice To Haves

Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.

Responsibilities

Coordinate daily workflow, priorities, coverage, and workload distribution within the authority delegated by the Operations Outreach Supervisor.
Review Program Coordinator work for completeness, accuracy, and timeliness; coach staff, coordinate corrections, and track follow-up.
Escalate performance concerns, unresolved compliance issues, and operational barriers to the Operations Outreach Supervisor.
Serve as the primary day-to-day resource for OhioRISE referral, enrollment, waiver, transition, and workflow questions.
Support onboarding, orientation, mentoring, and cross-training of Program Coordinators; identify training needs and share consistent practices.
Monitor referral timeliness, case progression, workload balance, and coverage needs; coordinate workflow adjustments with the Operations Outreach Supervisor.
Identify productivity and compliance barriers, recommend process improvements, and assist with operational projects and reporting.
Serve as liaison between Program Coordinators and the Operations Outreach Supervisor, including delegated workflow and referral support during supervisor absences.
Conduct routine quality reviews of referrals, enrollments, waiver documentation, transfers, transitions, and disenrollments.
Monitor OhioRISE contractual timelines and documentation requirements; coach staff on corrections and track completion.
Identify documentation trends, process gaps, and recurring issues; support quality improvement, audit preparation, and corrective-action follow-up.
Collaborate with the Lead Health Data Specialist and Care Coordination leadership to resolve referral, enrollment, and documentation issues.
Receive and coordinate referrals for Intensive and Moderate Care Coordination; conduct outreach to youth and families, explain OhioRISE services, and obtain required consents.
Monitor engagement efforts, communicate with the OhioRISE Plan regarding unsuccessful outreach, and coordinate referral routing through transition to the assigned Care Coordinator.
Process enrollments, transfers, disenrollments, and transitions, including youth entering or exiting the OhioRISE Waiver.
Complete assigned waiver activities, including Level of Care assessments, CANS, prior authorizations, annual redeterminations, and flexible fund coordination, within applicable certification and program requirements.
Meet documentation, quality, contractual, and adjusted productivity expectations and provide professional, culturally responsive service to families, providers, community partners, and internal departments.
Perform other duties as assigned.