Lead Program Attendant - The Way Out Center

The Salvation Army Southern California•Spokane, WA

18h•Onsite

About The Position

The Lead Program Attendant supervises Program Attendants on their shift and ensures safe, orderly operations of The Way Out Center. This position follows policies and procedures for The Way Out Center under the direction of the Assistant Program Manager and/or Program Manager. The Lead Program Attendant provides support, direction, and supervision for The Way Out Center guests. The Lead Program Attendant works with individuals who are struggling with issues related to homelessness, mental health, addiction and/or chronic illness. The Lead Program Attendant is responsible for demonstrating and inspiring hope, trust, and a positive outlook. They will cultivate connections with a broad range of community-based service and support. The Lead Program Attendant will work as a team member to provide safe, stable, temporary housing with supportive services to the guests of the program. The Lead Program Attendant may have contact with public or office environments that may risk exposure to irrational/hostile behavior, typical/extreme weather conditions, contagious parasites/diseases or contact with domestic animals.

Requirements

High School Diploma or equivalent
Knowledge of social services, local resources, and referrals as appropriate
Possess general computer and keyboarding skills
Knowledge of Microsoft Office (Word, Excel), recordkeeping systems or willing to learn
Effective verbal and written communication
Effective interpersonal skills with emphasis on effectively working in a team environment and with diverse populations
Demonstrate effective personal and situational awareness
Flexible, relatable, and reliable; manage time effectively
Self-motivated and work with minimum supervision
Be an active listener by asking questions and reflecting what is being said
Maintain healthy boundaries with guests and fellow staff members
Make decisions based on Established Policies and Procedures manual
Build “Trust”; be consistent, trustworthy and honest
Over 21 years of age
Possess a Valid WA State Driver License
Pass a Criminal and Driver Background Check
Have or complete De-escalation training
Current WA State Food Handler’s Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire

Nice To Haves

Peer Support Certification preferred or obtained within 90 days of hire
Proficiency with CMIS/HMIS software preferred

Responsibilities

Represent The Salvation Army and respect and work within its Christian tenets
Supervise Program Attendants and guests
Meal Service and/or supervision: set-up, serving and clean-up
Maintains electronic shift, trespass, and warning logs as required
Contacts “on call” Supervisor when there is an emergency
Attends required staff meetings and in-service training sessions
Ensure facility provides a safe, clean, and pleasant environment
Maintain required level of security each shift
Maintain TSA facilities for cleanliness and safety from abuse or vandalism
Ensure supplies are properly stored/ready for the next Lead Program Attendant or guest
Complete documentation and data entry tasks on assigned shifts without delay
Answer and direct calls to appropriate employee or guest
Maintain the lobby area and bulletin boards
Assist with seasonal/special events as assigned
Schedule/provide guest transportation to/from appointments, meetings, employment as required
Provide outreach services outside The Way Out Center to recruit program applicants
Aid program applicants to gather or request photo ID, birth certificates, mental health and substance abuse evaluations, disability services, and employment
Provide support, information and referral services as appropriate to program applicants
Establish/maintain professional, respectful and positive relationships with coworkers, applicants and community partners
Complete the pre-screen and application process alongside the applicant
Address applicants needs/concerns fairly and professionally; coordinate with supervision
Develop/maintain strong ties to the community, law enforcement, and other homeless service providers
Complete applicant’s placement into the center once approved
Successfully participate in TSA Spokane’s Employee Development training program
Manage the front desk area when required
Other duties as assigned

Benefits

paid holidays
vacation time
sick time
medical, vision, and dental insurance
Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost.
Delta Dental DHMO and DPPO dental insurance are offered.
Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.
Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.
Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.
Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.
Paid Vacation: Two weeks annually, accruing from day one, for non-exempt positions. Four weeks annually, accruing from day one, for exempt positions. Accrued vacation is eligible for use after six months’ service time.
Paid Holidays: 13 designated holidays + 1 floating holiday per year