Attendant - The Roost

Hard Rock Hotel & Casino Ottawa•Tejon, NM

3d•Onsite

About The Position

The incumbent in this position is responsible for bussing tables, cleaning, sweeping, and mopping the surrounding tables and areas as well as retrieving any warehouse orders as needed. Serves as technology ambassador, assisting guests with the use of the self-service kiosks or mobile (on Demand) ordering systems. Creates an atmosphere that induces guests to make Hard Rock Casino Tejon their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Replenishes and garnishes food as necessary. Serves food as necessary. Maintains a neat and sanitary appearance of assigned work area, serving utensils and equipment. Ensures all dishware, utensils and equipment are cleaned and stored properly at the end of shift Ensures all unused food items are stored properly. Maintains work area in a safe condition, taking care of spills and other hazards as necessary. Ensures that stock delivered from warehouse is put away in proper storage areas in a timely manner. Ensures that Food Hall is cleaned and maintained throughout shift Remains current on kiosk/mobile order work flows and assists guests with placing orders, payments, etc. Process occasional cash or non-cash transactions that are not optimized for self-ordering. Expedite complete food orders as needed Attend and participate in meetings, completing follow-up as assigned. Perform other duties as assigned.

Requirements

Two months of on-the-job training
Ability to communicate effectively with all levels of employees and guests
Ability to restock needed materials and retrieve dropped items
Ability to use a cash register
Ability to distinguish between different denominations of currency and make correct change
Ability to read ticket totals, total credit vouchers and log checks
Ability to use machines and equipment including, but not limited to: cash register system, credit card machines, and calculator
Ability to stand and sit for extended periods of time
Ability to walk distances
Ability to lift 30 to 40 lbs
Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell
Specific vision abilities required include close, distance, color, and peripheral vision, depth perception and ability to adjust focus

Nice To Haves

Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Be flexible to work varying shifts and time schedules as needed.

Responsibilities

Bussing tables
Cleaning, sweeping, and mopping surrounding tables and areas
Retrieving warehouse orders as needed
Serving as a technology ambassador, assisting guests with self-service kiosks or mobile ordering systems
Building and retaining guest relations
Mentoring team members to provide superior guest service
Replenishing and garnishing food as necessary
Serving food as necessary
Maintaining a neat and sanitary appearance of assigned work area, serving utensils and equipment
Ensuring all dishware, utensils and equipment are cleaned and stored properly at the end of shift
Ensuring all unused food items are stored properly
Maintaining work area in a safe condition, taking care of spills and other hazards as necessary
Ensuring stock delivered from warehouse is put away in proper storage areas in a timely manner
Ensuring the Food Hall is cleaned and maintained throughout shift
Remaining current on kiosk/mobile order work flows and assisting guests with placing orders, payments, etc.
Processing occasional cash or non-cash transactions that are not optimized for self-ordering
Expediting complete food orders as needed
Attending and participating in meetings, completing follow-up as assigned
Performing other duties as assigned