Lead Product Storage and Distribution Technician

American Red Cross•Charlotte, NC

About The Position

The Lead Product Storage and Distribution Technician receives, processes, packs, and ships blood products and samples for hospital orders. The role triages orders according to required dates and times, selects and carefully packs products using appropriate temperature-regulating materials, communicates with hospital clients, volunteers, and vendors, and maintains product records to ensure traceability. The technician also supports and develops volunteers, provides leadership guidance, and may assume operational supervisory responsibilities as directed. The position requires a positive, proactive, customer-focused approach with internal and external customers, while demonstrating care and compassion. The schedule is Monday through Friday, 2:00 p.m. to 10:30 p.m. The employee must be available for training Monday through Friday, 8:00 a.m. to 4:30 p.m., for approximately the first 4–6 weeks. On-call work may be required. Pay is $24.37 per hour, plus applicable differentials.

Requirements

  • High school diploma or equivalent.
  • Four years of experience in a regulatory, distribution, or manufacturing environment, or an equivalent combination of education and experience.
  • Good computer skills.
  • Attention to detail and accurate documentation skills.
  • Good decision-making skills.
  • May require a valid driver's license.
  • Ability to train Monday through Friday, 8:00 a.m. to 4:30 p.m., for approximately the first 4–6 weeks.

Responsibilities

  • Ensure products and samples are suitable for release for distribution while meeting production goals.
  • Manage inventory throughout manufacturing and shipping, prioritizing work to meet production and customer requirements.
  • Enter data related to further manufacturing, labeling, storage, ordering, and shipping; maintain and review accurate physical and electronic manufacturing records.
  • Analyze information from visual inspections and other departments to make decisions that meet timing requirements and quality standards.
  • Identify and quarantine products or samples that do not meet quality requirements, and disposition unacceptable products.
  • Make hospital deliveries as assigned.
  • Assume operational supervisory responsibilities when designated by a supervisor.
  • Participate in staff training.
  • Support, develop, and provide leadership guidance to volunteers.
  • Communicate with hospital clients, volunteers, and vendors.
  • Show up for every shift and interact positively and proactively with internal and external customers.

Benefits

  • Medical, dental, and vision plans.
  • Health Spending Accounts and Flexible Spending Accounts.
  • Paid time off starting at 15 days per year, based on job type and tenure.
  • 11 paid holidays: six core holidays and five floating holidays.
  • 401(k) with up to 6% match.
  • Paid family leave.
  • Employee assistance.
  • Short- and long-term disability and insurance.
  • Service awards and recognition.
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