Lead Product Storage and Distribution Technician

American Red Cross•Charlotte, NC

About The Position

The Lead Product Storage and Distribution Technician receives, processes, packs, and ships blood products and samples for hospital orders. The technician triages orders by date and time needed, selects and packs products with appropriate temperature-regulating materials for safe transport, communicates with hospital clients, volunteers, and vendors, and maintains product records to preserve traceability. The role also provides support, development, and leadership guidance to volunteers and may assume operational supervisory responsibilities as directed. The position requires positive, proactive, customer-focused interactions with internal and external customers, as well as care and compassion. The standard schedule is Monday through Friday, 2:00 PM to 10:30 PM. Training is required Monday through Friday, 8:00 AM to 4:30 PM, for approximately the first four to six weeks. On-call work may be required. Pay is $24.37 per hour, plus applicable differentials.

Requirements

  • High school diploma or equivalent.
  • Four years of experience in a regulatory, distribution, or manufacturing environment, or an equivalent combination of education and experience.
  • Good computer skills.
  • Attention to detail and accurate documentation.
  • Good decision-making skills.
  • A valid driver's license may be required.
  • Ability to train Monday through Friday, 8:00 AM to 4:30 PM, for approximately the first four to six weeks.

Responsibilities

  • Ensure products and samples are suitable for release for distribution while meeting production goals.
  • Apply good inventory management practices throughout manufacturing and shipping, prioritizing workload to meet production and customer requirements.
  • Enter data related to further manufacturing, labeling, storage, ordering, and shipping; maintain and review accurate physical and electronic manufacturing records.
  • Analyze and make decisions based on visual inspection and information from other departments to meet time requirements and quality standards.
  • Identify and quarantine products and samples that do not meet quality requirements, and disposition unacceptable product.
  • Make hospital deliveries as assigned.
  • Assume operational supervisory responsibilities when designated by a supervisor.
  • Participate in training staff and provide support, development, and leadership guidance to volunteers.
  • Interact positively, proactively, and in a customer-focused manner with internal and external customers.

Benefits

  • Medical, dental, and vision plans
  • Health spending accounts and flexible spending accounts
  • Paid time off starting at 15 days a year, based on type of job and tenure
  • 11 paid holidays, comprising six core holidays and five floating holidays
  • 401(k) with up to 6% match
  • Paid family leave
  • Employee assistance
  • Short- and long-term disability and insurance
  • Service awards and recognition
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