Lead Product Owner

Humana

1d • $115,200 - $158,400 • Remote

About The Position

The Lead Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Lead Product Owner works on problems of diverse scope and complexity ranging from moderate to substantial.
Humana’s Marketing Regulatory and Operational Communications (MROC) organization is seeking a Lead Product Owner, OpenText Developer to join the team. At Humana, we are committed to delivering timely, accurate, and compliant communications that support our members’ healthcare journeys. As an OpenText Lead Product Owner on the Communication Delivery and Execution team, you will play a key role in conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Lead Product Owner works on problems of diverse scopes and complexity ranging from moderate to substantial. Responsibilities also include composing and executing regulated communications for Medicare and Medicaid audiences. This position emphasizes operational excellence, regulatory compliance, and personalized member engagement.

Requirements

• Bachelor’s degree in Marketing, Information Systems, or a related field or work equivalent.
• 7+ years of hands-on experience with dynamic document creation using OpenText Communications
• Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow
• Experience with logical coding concepts (e.g., IF/THEN/ELSE, loops)
• Understanding of driver file mapping and variable mapping for logic and document creation
• Proven ability to manage multiple priorities, track progress, and meet deadlines
• Experience with defect analysis, root cause identification, and resolution
• Ability to work both independently and collaboratively across cross-functional teams
• Proven leadership in product management and cross-functional team collaboration.

Nice To Haves

• Bachelor’s degree in communications, Marketing, Information Systems, or a related field
• Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat
• Content Developer experience in Smart Communications
• Background in heavily regulated industries (e.g., healthcare or financial services)
• Knowledge of CMS Medicare, and Medicaid requirements
• Experience with marketing operations, fulfillment processes, and Agile methodologies

Responsibilities

• Own the OpenText Migration strategy and roadmap, aligning capabilities with enterprise goals and member experience objectives.
• Lead cross-functional teams in the design, configuration, and deployment of personalized communications.
• Oversee platform governance, including the governance of personalization rules ,data, brand and content standards.
• Serve as a subject matter expert (SME) for OpenText capabilities and mentor others on best practices in composition and execution of communications.
• Collaborate with enterprise architecture and MarTech teams to ensure platform scalability and integration.
• Serves as the Agile team's primary contact for information, work prioritization, and decision-making.
• Configure operational and regulatory communications using approved templates and content within designated platforms
• Develop and deploy personalized, dynamic communications standards using OpenText Communications
• Collaborate with strategy teams and business partners to interpret requirements and translate them into template development
• Troubleshoot implementation challenges and provide guidance on composition and development processes
• Conduct defect analysis, identify root causes, and implement appropriate resolutions
• Maintain documentation, version control, and audit trails for all platform changes and updates
• Participate in quality assurance reviews and contribute to process improvements that enhance efficiency and accuracy
• Deliver personalized communications that improve member engagement, satisfaction, and health outcomes.
• Enable high quality, scalable capabilities to deliver complex document composition requirements.
• Drive innovation in marketing operations by aligning technology with strategic priorities.
• Foster a culture of collaboration, agility, and continuous improvement.

Benefits

• medical
• dental
• vision
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior