Lead Product Owner, VisionLink

Caterpillar•Peoria, IL

4d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world. As a member of the VisionLink product team, you will be contributing to the definition of operations management space of VisionLink, Caterpillar’s premier telematics and fleet management platform. This role focuses on serving as a critical liaison between customers, field service teams, and product development, ensuring VisionLink delivers measurable value across customer segments. You will own core customer relationships and take a customer back approach to deliver features. Additionally, this role will focus on optimizing product implementation and customer experience inside VisionLink by owning delivery of Asset Management.

Requirements

Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Nice To Haves

Background in construction operations with hands-on experience using Caterpillar technologies like VisionLink.
Strong knowledge of Caterpillar Onboard technologies regarding safety solutions or operator ID.
Knowledge of Caterpillar payload applications, including onboard weighing systems
Strong listening skills to identify new products and features from customer feedback
Experience in the development of web solutions or machine performance and control systems
Self-motivated, results-driven individual with technical expertise
Experience working with cross-functional teams including engineering, sales, and field support
Strong analytical skills with the ability to translate operational insights into actionable product improvements
Explains products and services with little or no use of technical jargon or advanced vocabulary
Perceives lack of audience comprehension; further simplifies explanation when needed
Performs at least 3-4 concurrent activities without reducing productivity
Makes sound recommendations when faced with complex and contradictory alternatives
Facilitate design reviews and walkthroughs
Analyzes benefits and drawbacks of specific proposals

Responsibilities

Work collaboratively with cross-functional teams to develop and implement design changes.
Conduct business sign off testing and simulations to validate design modifications and ensure they meet performance and quality standards.
Evaluate customer feedback and integrate insights into product enhancements.
Lead root cause analysis for product failures and develop corrective action plans.
Communicate ideas effectively to stakeholders at all levels.
Collaborate with development teams to meet industry requirements.
Deliver on short-term needs that align with long-term strategic visions.
Analyze product performance data to identify areas for improvement.
Own key customer relationships to better understand product usage and enhancement requests.