Lead Product Mgr

The Walt Disney Company • Burbank, CA

4d • $148,300 - $208,700 • Hybrid

About The Position

The Lead Product Manager role is within the US Parks Experience Access team, part of Technology for Disney Experiences (DXT). This team collaborates closely with commercial business and operations partners across the company. The DXT Experience Access Product Team manages guest-facing digital products that influence how guests access attractions and experiences, including Lightning Lane, Virtual Queue, and Disability Access Service. The team also handles attraction, character, and entertainment content for domestic sites and water parks. These products are vital for site operations and guest planning, bridging technology, commercial strategy, and park operations. The work is complex, highly visible, and dynamic.

The Lead Product Manager is responsible for setting standards, planning discipline, and ensuring delivery quality for products within the Experience Access portfolio. While this role has delivery accountability and functional leadership expectations for the team, it does not involve direct reports.

The Lead Product Manager defines product requirements for new features and capabilities, working with engineering, design, operations, and business teams throughout the entire product lifecycle. This includes concept, development, launch, go-to-market execution, and ongoing support. The role supports the execution of the feature roadmap, solves complex problems with creative solutions, and ensures successful product delivery, adoption, and operational support, with a significant focus on integration work with other DXT teams.

Key responsibilities include leading content strategy, standards, tooling, and processes as a product; improving delivery standards across core products; and managing integrations and product changes. The role also involves leveraging existing technology to drive insights and efficiency, building tools for performance enhancement, and maintaining context layers for technology tools, agents, and workflows.

Requirements

• Minimum 7 years of related work experience
• Experience with multiple development methodologies, especially Scrum and Agile variants
• Familiar with using complex content management systems, including content modeling, publishing workflows, and high-volume content delivery and motivated to expand technical expertise.
• Skilled in leading a product area end‑to‑end, including strategy, roadmap, and measurable outcomes
• Strong competency in evaluating trade‑offs across user value, technical constraints, and business impact
• Experience driving complex features, integrations, or cross‑system solutions.
• Established depth in a domain or technology area that informs product direction.

Nice To Haves

• Experience leading or directing the work of contractors, agencies, or managed-service partners, including onboarding, standards, and quality oversight.
• Strong analytical and quantitative skills, with the ability to use hard data to form assumptions, build business cases, and resolve complex technical, user, and business issues in a fast-paced organization.
• Outstanding written and verbal communication, with proven ability to influence at the executive level.
• Experience with Agile software development methodology and the Atlassian suite, including Jira and Confluence.
• Demonstrated use of technology to drive insight and efficiency, including building or prototyping tools, workflows, or agents, prompt design, agentic workflows, or AI-assisted product operations, along with a commitment to maintaining the structured documentation and context those tools depend on.
• Experience with Guest access, ticketing, entitlement, reservation, or queuing digital products.
• Experience with localization and multi-market content delivery.
• Familiarity with Walt Disney World and Disneyland Resort park operations.
• Experience with iOS and Android release processes.

Responsibilities

• Lead the end‑to‑end product lifecycle for a defined product area, ensuring clarity of vision, goals, and measurable outcomes
• Define and maintain product strategy, roadmap, requirements, and success metrics for your domain and set the planning and delivery standards applied across the Experience Access portfolio.
• Drive cross‑functional alignment across engineering, UX, data science, marketing, and business stakeholders
• Lead solution definition and delivery for complex features or workflows, balancing technical feasibility and user value
• Oversee product integrations, architectural considerations, and system dependencies
• Guide development of cross‑platform applications and system‑to‑system experiences
• Use research, experimentation, and KPI analysis to inform prioritization and product decisions
• Identify systemic issues, partner on solutions, and drive improvements in performance, reliability, and usability
• Create and refine personas, customer journeys, and value frameworks; lead advanced analysis of product metrics
• Collaborate with engineering teams on technical strategy, solution testing, and implementation plans
• Champion use of innovative digital technologies to unlock new customer value
• Build depth in product domains, technology areas, and customer segments
• Lead in a domain and/or technology area (i.e., web, mobile, cloud, AI, or product ecosystems), driving innovation and excellence in product development
• Contribute to the estimation and planning of complex and scalable projects, including budget considerations
• Stay informed about emerging technologies and trends to provide well-reasoned product recommendations
• Create and deliver compelling, high-quality presentations for diverse audiences, demonstrating strong communication skills to influence stakeholders and drive key initiatives
• Own the operating model for content delivery, including intake, standards, quality expectations, consistency, documentation, and enablement for onshore, near-shore, and managed-service partners.

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior