Lead Product Manager

Mindbody

16h

About The Position

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. We're seeking a Senior Product Manager, Platform to serve our internal product development squads and help guide us towards the platform of the future for Playlist. This role sits at the intersection of developer experience, infrastructure, security, and software development lifecycle (SDLC) operations. You'll work cross-functionally with engineering, SRE, security, and application teams to deliver intuitive, scalable, and secure platform capabilities that accelerate developer productivity and enable our business objectives.

Requirements

6–10 years of product management experience
Strong experience in B2B SaaS, platform, or operational software environments.
Proven ability to lead both discovery and execution across complex product areas.
Comfortable operating in fast-moving environments where priorities may evolve quickly.
A track record of solving ambiguous, cross-functional product problems
Experience turning loosely defined requests into thoughtful, high-impact solutions.
Ability to navigate opportunities that span multiple teams, systems, or product domains.
Sound judgment in deciding when to push for scale, move quickly, or constrain scope.
Strong first-principles thinking and product judgment
Ability to assess trade-offs and determine what “good enough” looks like in context.
A practical mindset that balances speed, customer value, maintainability, and long-term strategy.
Confidence making progress in situations where discovery is incomplete or evolving.
Experience partnering with customer-facing teams on strategic opportunities
Worked closely with Sales, Customer Success, and/or Professional Services on customer-driven requests.
Able to translate commercial asks into clear product thinking and actionable execution paths.
Understands how to support strategic customer needs without losing sight of long-term product direction.
Excellent cross-functional collaboration and influence
Strong relationship-building skills across Product, Engineering, Design, and go-to-market teams.
A reputation for being collaborative, helpful, and effective in horizontally scoped work.
Ability to influence without direct authority and create momentum across teams.
Strong data fluency
Comfortable working with reporting, analytics, and data-driven product questions.
Able to use quantitative insights to support prioritization, problem diagnosis, and solution validation.
A high-ownership mindset and bias for action
Brings structure to ambiguity and helps teams move forward with clarity.
Operates with urgency while maintaining sound product judgment.
Focuses on delivering outcomes, not just generating ideas.
A practical, customer-centered approach
Empathy for customers and the challenges they face in real operating environments.
A collaborative approach to solving complex problems in ways that are useful, scalable, and aligned with the business.
Strong instinct for building solutions that work for both customers and the broader platform.
Enterprise developer tooling experience: Proven track record building "Platform as a Product" either internally at scale or as an external offering.
Developer-focused product management: Deep experience building tools, services, and APIs consumed by developers. You understand what makes developers productive and can translate technical requirements into product strategy.
Technical depth: Ability to engage credibly with engineering teams on technical topics including infrastructure, CI/CD, observability, security, platform architecture, and GenAI Coding Tools.
Hands on experience with one or more of the following areas: Kubernetes ecosystem (EKS, Karpenter, or Kyverno), CI/CD (Github Actions, Azure DevOps), Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation), Observability (New Relic, Datadog, or Grafana), GenAI Coding Tools (Copilot, Cursor)
Cross-functional leadership: Track record of driving complex initiatives across multiple engineering teams, with influence rather than authority.
Data-driven decision making: Experience defining metrics that matter and using data to prioritize, communicate impact, and drive continuous improvement.

Nice To Haves

A balanced product background is a plus
Ideally brings experience in consumer product earlier in their career and B2B product more recently.
Understands both user experience craft and the commercial motions required in B2B environments.
Can bridge customer empathy, product intuition, and business pragmatism effectively.
Previous experience as an SRE, software engineer, or in a similar technical role
Experience with platform modernization and legacy system migrations
Familiarity with developer portal tools, service catalogs, and internal developer platforms
Experience in SaaS or B2B environments serving technical audiences
Experience collaborating and aligning with global teams and moving projects forward asynchronously

Responsibilities

Define and drive the product approach for Professional Services-led opportunities
Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements.
Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability.
Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap.
Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap.
Translate customer-driven requests into clear product decisions, recommendations, and next steps.
Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans.
Build strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolio.
Break down loosely defined asks into clear problem statements and practical solution paths.
Determine what a “good enough” solution looks like based on customer need, available tools, technical constraints, and business urgency.
Balance speed and flexibility with product quality, scalability, and roadmap integrity.
Add product discipline to opportunities that may begin with limited discovery or incomplete requirements.
Help distinguish between one-off customer requests, repeatable product patterns, and strategic platform investments.
Create clarity around ownership, scope, and the right level of investment for each opportunity.
Drive work from early opportunity sizing and problem framing through delivery, launch, and iteration.
Partner with Engineering and Design to ensure solutions are feasible, intuitive, and high quality.
Maintain strong cross-functional alignment and clear communication throughout the product lifecycle.
Bring data fluency to reporting, analytics, and customer-specific insight requests.
Use qualitative and quantitative inputs to shape prioritization, validate solutions, and measure outcomes.
Support reporting-heavy or analytics-driven opportunities with confidence and precision.
Contribute to a more consistent approach for evaluating and delivering strategic customer extensions.
Help the organization balance custom opportunity work with scalable product investment.
Ensure Professional Services-led efforts stay aligned with the broader B2B software product strategy.
Be the voice of our internal developers. Collect pain points, usage patterns, and feedback from engineering teams across Mindbody to develop an informed POV on the biggest opportunities for Platform teams to better serve the organization.
Evangelize platform capabilities. Help development squads understand what the platform offers, how to best leverage platform products and other tools, and where opportunities exist for partnership and collaboration.
Own the platform roadmap across key themes including reliability & performance, platform modernization, developer experience, and operational excellence.
Drive initiatives to improve developer experience, CI/CD workflows, infrastructure abstraction, security, and observability.
Partner with security, compliance, and architecture teams to ensure platform capabilities are scalable, secure, and meet enterprise standards.
Work with platform squads to define North Star metrics and establish a framework for tracking success metrics that demonstrate business impact.
Measure platform adoption and effectiveness.
Communicate the value of platform investments to leadership and stakeholders through data-driven storytelling.