Lead Product Manager
About The Position
PayPal, Inc. seeks Lead Product Manager in San Jose, CA. This role will own the strategy and development of new payment solutions and customer experiences for mobile wallets and in-store commerce. The Lead Product Manager will design and deliver new commerce and loyalty experiences for a global base of customers. They will develop and execute learning plans to uncover customer needs, leveraging research, data, and insights. The role involves designing experiments and conducting research to validate hypotheses and improve customer experiences. The Lead Product Manager will lead a scrum team to bring product plans to life, delivering impactful solutions to our customers. They will own the success and failures of product experiences, maintaining accountability for both customer and business results. A key aspect of this role is advocating for users, ensuring PayPal solutions meet their needs for fast, reliable, and confident transactions. Partial telecommuting is permitted from within a commutable distance.
Requirements
- Master’s degree, or foreign equivalent, in Business Administration, Economics, or a closely related field plus eight years of experience in the job offered or a related occupation.
- Experience applying change management concepts, including communication, training, adoption measurement, and gap remediation using Agile methodologies (4 years).
- Experience with regulatory compliance frameworks (PCI-DSS, AML, KYC, PSD2, GDPR, or CCA) (4 years).
- Experience with data visualization and analytics tools such as Tableau for insights generation (3 years).
- Experience in 0-1 product development for personalized mobile wallet features and platform-independent payment framework to enhance reusability and scalability (3 years).
- Experience in API features, including RESTful and GraphQL APIs with authentication, rate-limiting, and monitoring (3 years).
- Experience in market research, competitive analysis, and go-to-market strategies for B2C and B2B digital payment products (3 years).
- Experience with AI products (such as Large Language Models or Knowledge Graphs) to solve business problems (3 years).
- Experience developing risk scoring models using Machine Learning, graph analysis, and behavioral analytics (2 years).
- Experience designing and launching solutions for payment rails and card network integrations (2 years).
- Experience translating business requirements into tokenization solutions for NFC and non-NFC wallets as well as wearable devices (2 years).
Responsibilities
- Own the strategy and development of new payment solutions and customer experiences for mobile wallets and in-store commerce.
- Design and deliver new commerce and loyalty experiences for a global base of customers.
- Develop and execute learning plans to uncover customer needs, leveraging research, data, and insights.
- Design experiments and conduct research to validate hypotheses and improve customer experiences.
- Lead a scrum team to bring product plans to life, delivering impactful solutions to our customers.
- Own the success and failures of product experiences, maintaining accountability for both customer and business results.
- Advocate for users, ensuring PayPal solutions meet their needs for fast, reliable, and confident transactions.
Benefits
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security
- Support your mental health
- Annual performance bonus
- Equity
- Other incentive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
