Lead Product Manager, Identity Platform

Playlist

1d•$175,000 - $200,000

About The Position

Playlist is seeking a Lead Product Manager to own and evolve the Identity Platform strategy across Mindbody’s ecosystem. The role is responsible for creating seamless and safe account creation, login, and relationship-management experiences for consumers, while giving staff users tools to assist clients with login and secure their own account access. It requires deep Identity & Access Management (IAM) expertise, a consumer-grade UX mindset, and the ability to balance enterprise workflow stability with usability. The identity systems must scale across millions of end users, thousands of business customers, and multiple SaaS applications. The Lead Product Manager will own the vision and roadmap for a unified identity platform supporting authentication, authorization, account management, and user relationships. The role includes delivering enterprise security capabilities, managing large-scale migrations and rollouts, defining permission and role models, and developing consumer multi-user and family relationship models. The position also leads cross-functional alignment, end-to-end product initiatives, and executive communication. Playlist describes itself as a platform connecting people with experiences in fitness, wellness, and beyond, with brands including Mindbody and ClassPass. The role offers the opportunity to shape identity experiences for wellness consumers and business owners worldwide, working across consumer experience, enterprise security, and platform architecture.

Requirements

At least 7 years of product management experience, including at least 3 years focused specifically on IAM, authentication systems, or security platforms.
Demonstrated success owning IAM for both enterprise B2B and consumer products.
Experience defining and implementing unified identity platforms across multiple SaaS applications, with a strong architectural understanding of cross-product identity needs.
A track record of leading major identity migrations, login transitions, and high-scale rollouts affecting thousands of organizations and millions of users.
Deep expertise in OAuth 2.0, OpenID Connect, SAML SSO, OIDC SSO, MFA methods (TOTP, SMS, push, and hardware keys), and social sign-on providers such as Google, Apple, and Facebook.
Hands-on experience building or managing complex enterprise permissions and role-based access control (RBAC).
Experience designing and operating consumer multi-user or family account structures.
Ability to use SQL independently for data analysis, reporting, and troubleshooting without relying on engineering or analytics teams.
Strong understanding of how identity changes affect business operations and ability to deliver improvements without disrupting established workflows.
Excellent collaboration, communication, and stakeholder-management skills, including the ability to explain complex technical concepts to executive leadership.
Data-driven approach and experience using metrics, experimentation, and user research to guide product decisions.
Ability to balance enterprise workflow stability with consumer-grade usability and maintain clarity and simplicity while prioritizing security.
Systems-thinking ability to architect identity solutions that scale across products and business models.
Collaborative, thoughtful leadership style and interest in building secure, resilient IAM foundations.

Nice To Haves

Experience in regulated industries such as finance, healthcare, wellness, or education.
Familiarity with identity governance, auditing, and compliance requirements.
Experience with customer lifecycle, entitlement systems, or cross-product platform integration.
Background working on platform teams that support multiple product groups or business units.
Experience in the wellness, fitness, or beauty industry.

Responsibilities

Own the vision and roadmap for Mindbody’s unified identity platform, including authentication, authorization, account management, and user relationships across its product ecosystem.
Enhance consumer identity systems with features that allow business customers to provide seamless, secure, and user-friendly experiences for their clients.
Launch features to targeted demographics and monitor their impact.
Enable multi-factor authentication for all staff users of B2B Mindbody software while minimizing disruption to business workflows.
Lead the strategy and execution of large-scale identity migrations and rollouts for thousands of enterprise customers and millions of consumers.
Define and evolve customizable enterprise permission and role models, including organizational structures, hierarchies, and administrative controls.
Develop and scale consumer multi-user and family relationship models, including shared access, guardianship, household structures, and delegated roles.
Align multiple product teams on identity standards to promote consistency and reliability across the Mindbody ecosystem.
Own product initiatives end to end, from user research and requirements through rollout planning, migration coordination, change management, and post-launch optimization.
Partner with design and UX writing teams to create clear, precise, easy-to-use IAM flows.
Communicate product strategy, risks, and tradeoffs to executive leaders and build consensus among technical and non-technical stakeholders.