Lead Product Manager - Irving TX

QTech • Dallas, NY

4d • Onsite

About The Position

We are seeking a Lead Product Manager to join our team in Irving, TX. This role focuses on digital platforms and customer communication technology. The ideal candidate will have extensive experience in product management, a strong understanding of data flow and customer interactions, and the ability to translate business needs into scalable product capabilities. You will work closely with engineering on platform development and system integrations, operate independently to deliver initiatives end-to-end, and build platform solutions used across multiple lines of business. Experience in agile environments and with tools like Jira and Confluence is essential. An analytical mindset and proficiency in writing user stories and acceptance criteria are also required. This position involves owning digital platforms or enterprise capabilities with a focus on scalable solutions for multiple stakeholders, requiring collaboration across business, marketing, and engineering teams.

Requirements

• 10+ years of experience in product management or product ownership within digital platforms or customer communication technology
• Experience working with messaging systems, communication platforms, or customer engagement tools
• Experience partnering closely with engineering on platform development or system integrations
• Strong understanding of how data flows across systems and supports customer interactions
• Ability to translate business needs and customer journeys into scalable product capabilities
• Proven ability to operate independently and deliver initiatives end-to-end
• Experience building platform solutions used across multiple lines of business
• Experience working in agile operating models and using Agile tools (Jira, Confluence)
• Analytical mindset: ability to turn findings from data into executable plans that meet business objectives.
• Proficient in writing detailed user-stories and acceptance criteria.
• Experience owning digital platforms or enterprise capabilities, with a focus on building scalable solutions that serve multiple stakeholders.
• Comfortable partnering across business, marketing, and engineering to champion and drive decisions.

Nice To Haves

• Exposure to AI-enabled or automated communication systems
• Experience in regulated industries such as financial services
• A track record of independent driving initiatives from concept through delivery.
• Ability to influence effectively in a matrixed environment.
• Experience communicating in written and verbal formats with senior executive-level leaders.

Responsibilities

• Partner closely with engineering on platform development or system integrations.
• Translate business needs and customer journeys into scalable product capabilities.
• Operate independently and deliver initiatives end-to-end.
• Build platform solutions used across multiple lines of business.
• Write detailed user-stories and acceptance criteria.
• Own digital platforms or enterprise capabilities, with a focus on building scalable solutions that serve multiple stakeholders.
• Champion and drive decisions across business, marketing, and engineering.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed