Lead Product Manager - Digital Collections

OneMain Financial • Charlotte, NC

5d • Hybrid

About The Position

One of our critical and highly visible initiatives is building and scaling industry-leading lending digital applications and experiences for our customers. Our product team works at the forefront of these initiatives, guiding teams and processes to create new experiences for our customers across a wide variety of digital platforms, experiences, and channels. We collaborate in a customer-centric environment where decisions impact effective and responsible platform design and functionality which make our products better for millions of customers. If you're passionate about product development, driven to deeply understand customer needs and how to align a team to meet those needs, we want to hear from you. This is an opportunity to build valuable and engaging consumer experiences that will reach millions of customers. As the Lead Product Manager in the Collections group, you will play a key role in OneMain Financials’ success in creating strategies across various digital channels to maximize brand awareness to help customers in their time of need. You will be responsible for providing the overall product vision which consists of a complex roadmap of features and enhancements that add value to the customer experience and aligns to business OKRs.

Requirements

• 7+ years of product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Experience working in agile operating models.
• Analytical mindset: ability to turn findings from data into executable plans that meet business objectives.
• Working with distributed teams and using agile delivery tools (i.e. JIRA, Confluence).

Nice To Haves

• 7+ years of financial industry experience.
• Demonstrated experience working with lending products, understanding of platform functionality, processing flows, APIs/data transmission technology, and/or new business integration services.
• Product team experience in collections is a +
• Experience leading scrum team(s) through an end-to-end program of work via SDLC.
• Proficient in writing detailed user-stories and acceptance criteria.
• Proven track record improving conversion rates for top-of-funnel digital experiences for web and mobile environments.
• Experience in ideating concepts, evaluating, building, delivering and iterating digital products.
• Demonstrated product delivery experience.
• Ability to self-start business opportunities from concept to reality – emphasizing product innovation and simplified operational processes.
• Strong relationship building, prioritization and influencing skills.
• Technology experience within the financial services industry.
• Strong leadership aptitude and the ability to influence effectively in a matrixed environment.
• Experience communicating in written and verbal formats with senior executive-level leaders.

Responsibilities

• Partner with business and technology leaders to establish cross-functional alignment of technical feasibility with business needs and product vision.
• Lead discovery efforts with internal stakeholders to build a high value product plan/roadmap.
• Manage the product roadmap using business intelligence, VOC and analytics to prioritize epics & user-stories.
• Evaluate business ideas for usability, value, feasibility and business viability.
• Prioritize efforts in partnership with business and technology stakeholders, influence teams to align and execute.
• Develop a mastery-level understanding of customer needs, pain-points in the experience, and customer priorities.
• Identify automation opportunities utilizing Gen AI that impacts employee or customer facing enhancements
• Partner with analytics and our stakeholders to perform in-depth analysis on customer behavior.
• Substantiate gaps and opportunities in the customer experience with quantitative & qualitative data.
• Work closely with UX team members to drive and employ best-practices and design thinking to ensure best-in-class experiences are baked into all customer-facing deliverables.
• Measure and optimize against key metrics.
• Conduct A/B tests to continuously improve the customer experience.
• Present product plans & roadmaps to cross-organizational stakeholders, executive leaders, and peers to demonstrate performance awareness and thought leadership.

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed