Lead Digital Product Manager

Highmark Health•Pittsburgh, PA

18h•Onsite

About The Position

This job plays a pivotal role in shaping the strategic direction and overall success of digital products throughout their lifecycle. This role will lead the definition and execution of key digital product capabilities, establish and evangelize a cohesive vision and strategy across multiple digital products, clearly articulate the "why" and the "what" behind product decisions, and drive the digital product roadmap. The incumbent will bridge complex technology, business, and customer needs to create innovative and remarkable digital experiences that solve critical customer problems and drive substantial business value. This individual will be responsible for defining the overarching product value proposition, outlining comprehensive vision and execution plans, securing alignment and support from senior strategic partners and stakeholders, and overseeing the successful execution of multiple product initiatives. The incumbent will foster strong collaboration with digital design, digital development, and data & analytics counterparts to ensure integrated and effective delivery.

Requirements

7 years of experience in Digital Product Management
4 years of experience in Healthcare Industry experience
4 years of experience in Leadership or Mentorship experience
2 years of experience in AI-driven software development
Bachelor’s degree in Business, Science, Technology, Design, Healthcare, or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Exceptional Communication: Excellent written, interpersonal, communication, and presentation skills, with the ability to convey complex information clearly and concisely to executive leadership and cross-functional teams.
Strategic Leadership & Influence: Demonstrated ability to lead and influence across a matrixed organization, driving strategic alignment and urgency.
Leads with a profound customer and clinician-centric lens, advocating for a combined customer and clinician view in all interactions.
Results-Oriented & Accountable: Highly organized and detail-oriented, capable of managing multiple simultaneous strategic initiatives, assignments, deadlines, and producing significant results.
Leads by example, holds self-accountable for performance, and champions all aspects of product initiatives.
Proven Product Track Record: Extensive proven track record of defining complex product requirements, launching highly successful digital products, and scaling product capabilities.
Collaboration & Process Improvement: Successfully partners through collaboration and drives process implementation and improvement/optimization with a strong sense of urgency.

Responsibilities

Accountable owner for the digital product roadmap and backlog across multiple products or product lines.
Oversees the intake and demand management process, sifting through "noise" to prioritize initiatives that deliver the greatest results and maintain strong relationships with critical stakeholders.
Oversees the identification of complex problem areas, points of friction in customer journeys, and critical jobs-to-be-done.
Drives the creation and rigorous testing of hypotheses that translate into innovative and impactful digital solutions and experiences across multiple products.
Serves as a primary point of contact for a portfolio of assigned digital products, managing relationships with key internal and external stakeholders, including executive leadership.
Clearly articulates complex roadmaps, priorities, experiments, and decisions to diverse audiences, influencing and aligning stakeholders across the organization.
Defines, tracks, and monitors key performance indicators (KPIs) and outcomes for a suite of digital products.
Implements advanced strategies to iterate and continuously improve performance, leveraging comprehensive quantitative metrics and qualitative observations to derive deep customer insights and identify significant product improvement opportunities.
Drives collaboration with Digital Product Management Hub, digital design, digital development, and data & analytics counterparts to identify synergistic opportunities, scale product capabilities, and maximize value for the organization.
Ensures seamless cross-product alignment and integration.
Leads build, buy, or partner evaluations and complex vendor integration initiatives.
Deep understanding of potential applications of new technologies, market trends, and vendor capabilities.
Evaluates the inventory of existing digital capabilities and determines if they can solve identified problems or if new capabilities are needed across the product portfolio.
Other duties as assigned or requested.