Lead Product - Management - Technical

Mastercard•O'fallon, MO

2d•$130,000 - $221,000•Onsite

About The Position

The Lead Product Manager – Technical for Remedy is responsible for defining and driving the strategic evolution of the enterprise ITSM platform, ensuring it delivers scalable, reliable, and value-driven service management capabilities across Mastercard. This role operates at the intersection of ITSM expertise, product leadership, and enterprise platform strategy—shaping how incident, problem, change, and asset workflows are standardized, optimized, and leveraged to improve operational resilience and service quality.

Requirements

5+ year experience in a product management role.
Strong communication skills with collaborative approach
Detail-oriented, proactive, and able to handle multiple high-priority demands while driving consistent results
Understanding of ITSM processes

Responsibilities

Owns and drives the platform product roadmap, translating strategic direction into prioritized features and deliverables
Defines and maintains the product backlog in Aha/Jira, ensuring alignment to business priorities, customer needs, and platform strategy
Leads feature definition and grooming, including: Writing clear features, user stories and acceptance criteria, Breaking down complex initiatives into deliverable increments, Ensuring readiness for development (Definition of Ready)
Prioritizes features and manages trade-offs across scope, timelines, dependencies, and technical constraints
Continuously refines backlog priorities using customer feedback, business input, and runtime performance data
Partners closely with engineering and design to ensure high-quality feature delivery aligned to requirements and user experience expectations
Reviews product demos and validates delivery against acceptance criteria and intended outcomes
Uses data, metrics, and customer insights to inform decisions and optimize feature performance, adoption, and operational health
Engages stakeholders and customers to gather requirements, validate solutions, and align on priorities
Translates complex business and technical needs into clear, actionable product requirements
Identifies opportunities for innovation and continuous improvement through experimentation and data-driven insights
Communicates clearly and concisely with stakeholders at all levels, ensuring visibility into roadmap, priorities, risks, and outcomes

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement