Lead Product Management & Development

AT&T•Dallas, TX

1d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. Location: Dallas, TX No relocation is offered. Introduction Build a more connected world by shaping how technology, operations, and customer experience come together. At AT&T, we’re transforming the way we deliver wireline services—simplifying workflows, modernizing platforms, and creating better outcomes for our customers and teams. As part of our transformation journey, you’ll help turn complexity into clarity and ideas into scalable solutions that move the business forward. Job overview In this role, you’ll lead cross-functional product management and development efforts that support wireline transformation across care operations, back-office systems, and service delivery. You’ll translate business needs into actionable solutions, drive operational improvements, and partner across teams to deliver enhancements that reduce fallout, improve execution accuracy, and elevate the customer experience. Your work will directly influence service readiness, operational performance, and the success of large-scale transformation initiatives.

Requirements

Product lifecycle management experience from concept through launch, sustainment, and end-of-life
Ability to define and document business and technical requirements, including user stories and acceptance criteria
Experience developing and maintaining product roadmaps, service guides, documentation, and performance analysis
Knowledge of operational workflows, back-office systems, and service delivery processes
Strong ability to troubleshoot complex service scenarios and identify root causes affecting order flow and execution
Experience coordinating cross-functional teams to deliver technical and process improvements

Nice To Haves

Bachelor’s degree (BS/BA) desired
Five or more years of related product management, operations, or transformation experience
Certification required in some areas, as applicable
Proven ability to lead complex initiatives with strategic autonomy and influence across senior stakeholders
Experience mentoring or guiding less-experienced professionals on projects and initiatives

Responsibilities

Lead end-to-end product management efforts supporting wireline transformation initiatives across care, service delivery, and back-office operations
Serve as a key liaison across operations, care, sales, service support, and technical development teams to prioritize work, align stakeholders, and deliver business-critical enhancements
Own intake, governance, and prioritization of work requests, including back-office interface improvements and workflow optimization
Translate business and operational needs into clear requirements, user stories, acceptance criteria, and implementation plans
Partner with care and channel support teams to address operational initiatives, escalations, and out-of-pattern service issues
Support strategic transformation programs by enabling platform enhancements, validating new capabilities, and ensuring operational readiness for pilots and releases

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone