Lead Product Designer

US Mobile•New York City, NY

About The Position

US Mobile is building the future of wireless communication with the goal of one unified network open to any person and any device, worldwide. They are achieving this by empowering customers with multiple major networks on one phone and plan, plus home internet from Starlink, with no lock-in or commitments. They offer custom-fit plans at every price point and 24/7 customer support with real people. The company utilizes real-time feedback from Reddit, surveys, and customer support to inform product roadmaps. Consumer Reports has recognized them as the top-rated mobile carrier for two consecutive years. They are building innovative, scalable systems with a network-agnostic tech stack and agile, cross-functional teams built on trust and mutual respect. This role is for a seasoned design leader who will set the strategic direction for the design practice, elevate craft and culture, and shape design's presence across the company. This is an individual contributor (IC) role focused on influencing through vision, judgment, and mentorship, rather than people management. The Lead Product Designer will partner directly with product, engineering, and executive leadership to define design's future direction and bring the team along by setting standards, coaching, and representing design in strategic decision-making.

Requirements

10+ years experience as a Product Designer, including significant time operating at a senior/staff/lead level in fast-paced environments.
Deep experience in consumer facing technology, fintech, or platform products, with a portfolio that shows range across strategic and executional work.
A demonstrated ability to make and defend strategic design decisions — balancing user needs, business goals, and technical constraints — and to influence roadmap and prioritization conversations at the leadership level.
A strong, well-articulated point of view on design quality, backed by research, data, and experience, along with the ability to teach that point of view to others.
Proven experience mentoring, guiding, or informally leading other designers — through critique, pairing, career conversations, or setting team-wide standards.
Craft user-friendly, delightful experiences with an exceptionally high bar for visual polish, information architecture, and cognitive load.
Comfort operating with ambiguity — able to bring structure and strategic clarity to 0-to-1 problems with incomplete information.
Autonomously ship features from 0 to 1 with a high bar for IA, UX, UI, and final visuals, while also stepping back to ensure the broader system stays coherent.
Strong stakeholder management skills — able to represent design's perspective persuasively in front of executives, PMs, and engineering leads.

Nice To Haves

10+ YOE in consumer tech, ideally with time at both high-growth startups and larger, more mature orgs, a track record of shipping ambitious work at scale, and a well-formed point of view on what great design organizations look like — and how to build one.

Responsibilities

Lead the design vision, execution and strategy across all user-facing surfaces, including rebrands and redesigns
Own the end-to-end experience and vision for a new desktop web app (rebranded components, UX upgrades)
Set the design direction in partnership with brand and marketing for new marketing pages (rebranded components, IA, UX upgrades)
Define the rituals, review processes, and culture that increase the velocity and quality of the design team.
Be the standard-bearer for mindful, high-craft EPD collaboration — modeling and teaching it to others.
Partner with product and executive leadership to define design's role in company strategy, not just execute against a roadmap handed to you.
Weigh in on what we build, not only how.
Be a recognized point of view within the org (and ideally externally) on design quality, systems thinking, and product craft.
Set direction on design principles and standards that outlast any single project.
Actively coach other designers, giving thoughtful critique, unblocking their thinking, and helping them grow their judgment — not just their output.
Be the person others go to when a design problem is genuinely hard.
Lead the definition of new components and the redesigned app experience across Mobile.
Own and guide a new design system (web, mobile, marketing) post-rebrand, and establish the governance model for how it evolves.