Lead Product Designer, Delivery & Logistics - New York, NY

Atoms•New York, NY

2d•Onsite

About The Position

Atoms is building the machines that power the next era of progress. We build Physical AI, real-world robotics and automation systems for industries that move civilization forward, starting with food, mining, and transport. This role sits within Picnic, part of Atoms, which is our fast-growing corporate meal delivery and catering platform. Picnic is transforming how teams eat at work by partnering with top local food halls and restaurants to batch deliver individual meals to nearby companies… with no fees or tips. The result is a personalized, affordable experience for employees, and a more efficient, sustainable model for restaurants. Since launch, Picnic has grown 16× year over year and continues to expand across major North American cities. Teams at NVIDIA, SpaceX, Polymarket, Live Nation, and many others rely on Picnic every day. If you’re excited about building products with real-world operational complexity and meaningful impact at scale then this is the place for you.

Requirements

A passion for food and helping restaurateurs succeed!
3+ years of experience in product or UX design.
Strong full-stack design skills; from interaction design to visual design to system thinking, and everything in between.
A proven track record of building products from the ground up and working effectively with cross-functional partners.
Familiarity with designing complex data-driven applications like tables, maps, and analytics.
Familiarity with designing mobile apps.
An impact-driven mindset that prioritizes delivering value to customers as fast as possible.
An ability to be a strategic partner by helping to understand the competitive environment and shape a vision for how our products will fit in the market.
A team player who is a proactive communicator, has no ego, and loves to collaborate with others.
Sound judgement that combines data with instinct to build the right thing and meet business objectives.

Responsibilities

Designing a courier app that delivers: Build an intuitive mobile app that guides couriers through complex workflows in the simplest way possible. From smart routing and real-time instructions to clear pickup and drop-off flows, your designs will remove friction from every step of the journey and help couriers deliver meals accurately and on time.
Building tools that power our delivery network: Create a delivery management platform that gives our dispatch team total visibility and control. From interactive maps and live dashboards to operational tools that coordinate a fast-growing fleet, your work will turn operational complexity into simple, actionable systems that keep our network running smoothly at scale.
Shaping end-to-end delivery workflows: Apply service design thinking and on-the-ground user research to understand and improve how our delivery workflows function across digital and physical touchpoints. You'll come up with novel solutions to complex problems that account for real-world delivery processes, operational constraints, and the need to scale.
Leveraging AI to supercharge how we design, sell, and support: Explore, design, and implement AI-powered solutions for our customers as well as internal tools for our design team. Our goal is to smartly leverage AI to scale our business and make smarter, faster decisions.
Collaborating deeply with product managers, engineers, and operations: Iteratively plan, build, test, and launch products that solve real user problems and push the business forward.
Participating in design critiques and cross-functional reviews: Refine ideas, gather rapid feedback, and iterate on high-impact solutions.
Understanding and championing our users: Conduct discovery research to surface user insights that influences your team's strategy and prioritizing usability by testing your designs with real users.
Enhancing our design system: Contribute and improve core patterns that support consistency across our products.