Lead Processing Specilaist

Verra Mobility • Chicago, IL

8d

About The Position

This role is responsible for assisting in daily workflow planning, anticipating operational risks, maintaining production tracking, coordinating employee onboarding, and serving as a leader within a collaborative team environment. The Lead Processing Specialist will respond to inquiries, investigate escalated issues, provide feedback for operational improvements, and support special projects. They will also oversee daily office operations, process violations as needed, and serve as the initial point of contact for temporary team members. Regular review of processor performance, including coaching and developmental training, is also a key aspect of this role.

Requirements

• Demonstrate a thorough understanding of company core values and leadership competencies, while actively modeling and promoting those behaviors within the team.
• Serve as a leader within a collaborative team environment, fostering accountability, professionalism, and operational excellence.
• Respond to client, customer, and internal processing-related inquiries in a professional, accurate, and timely manner.
• Field, investigate, and resolve escalated inquiries from internal departments, ensuring timely communication and effective resolution.
• Provide feedback and recommendations to leadership regarding operational efficiencies, workflow improvements, and process enhancements.
• Participate in planning, strategy, and continuous improvement initiatives designed to improve quality, productivity, and customer satisfaction.
• Partner with external vendors, subcontractors, and business partners as needed to support operational objectives and service delivery.
• Support and lead special projects, operational initiatives, and internal assignments as required.
• Assist supervisors and managers with additional tasks, responsibilities, and operational priorities as assigned.
• Oversee daily office operations and provide leadership coverage in the absence of the Supervisor, ensuring continuity of service and operational performance.
• Process violations, print, mail, or other operational work as needed to support workload demands and service level commitments.
• Serve as the initial point of contact for temporary team members regarding questions, concerns, performance issues, and operational escalations.
• Collect, analyze, and distribute daily operational metrics and performance reporting to leadership and stakeholders.
• Regularly review processor performance, particularly for temporary staff, and conduct side-by-side coaching, shadow sessions, and developmental training to address performance gaps and improve effectiveness.

Nice To Haves

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

Responsibilities

• Assist in daily workflow planning by reviewing production volumes, setting processing priorities, and coordinating with Site Operations Lead in reassigning work as needed, adjusting staffing coverage, and assisting with operational tasks as needed to meet service level expectations.
• Anticipate operational risks and constraints, including volume fluctuations, staffing shortages, equipment downtime, and workflow bottlenecks, and recommend contingency plans to maintain service levels.
• Maintain production tracking and end-of-day reporting, including completed volumes, exceptions, unresolved issues, identified risks, and next-day priorities.
• Coordinate employee onboarding activities in partnership with the Verra Mobility Supervisor as needed, ensuring new team members receive required training, system access, process instruction, and operational support to successfully integrate into daily workflows.
• Demonstrate a thorough understanding of company core values and leadership competencies, while actively modeling and promoting those behaviors within the team.
• Serve as a leader within a collaborative team environment, fostering accountability, professionalism, and operational excellence.
• Respond to client, customer, and internal processing-related inquiries in a professional, accurate, and timely manner.
• Field, investigate, and resolve escalated inquiries from internal departments, ensuring timely communication and effective resolution.
• Provide feedback and recommendations to leadership regarding operational efficiencies, workflow improvements, and process enhancements.
• Participate in planning, strategy, and continuous improvement initiatives designed to improve quality, productivity, and customer satisfaction.
• Partner with external vendors, subcontractors, and business partners as needed to support operational objectives and service delivery.
• Support and lead special projects, operational initiatives, and internal assignments as required.
• Assist supervisors and managers with additional tasks, responsibilities, and operational priorities as assigned.
• Oversee daily office operations and provide leadership coverage in the absence of the Supervisor, ensuring continuity of service and operational performance.
• Process violations, print, mail, or other operational work as needed to support workload demands and service level commitments.
• Serve as the initial point of contact for temporary team members regarding questions, concerns, performance issues, and operational escalations.
• Collect, analyze, and distribute daily operational metrics and performance reporting to leadership and stakeholders.
• Regularly review processor performance, particularly for temporary staff, and conduct side-by-side coaching, shadow sessions, and developmental training to address performance gaps and improve effectiveness.

Benefits

• Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed