Collections Specilaist

Airgas•Lawrenceville, GA

11d•Onsite

About The Position

Airgas is hiring a Collections Specialist Associate in Lawrenceville, GA. This role is responsible for communicating with customers to collect on past due accounts in a fast-paced, goal-oriented environment. The position involves monitoring assigned accounts, contacting customers via phone or email, providing customer service, resolving discrepancies, processing refunds and adjustments, and managing order releases based on account status. The Collections Specialist will also collaborate with various departments, including Sales, Billing, Shipping, and Contracts, to ensure efficient account management and maintain collection percentages, AR over 60 days, and bad debt levels as required by management.

Requirements

At least 5 years of commercial collection experience
An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.
A strong “customer service” mindset and the ability to use collaborative and non adversarial approaches in achieving diverse goals.

Nice To Haves

Good organizational and people skills.
The ability to work and navigate within a complex organization.
Strong verbal and written communication and customer service skills and a quality mindset.
The ability to adapt to a rapidly-changing environment and understand/utilize new technologies and tools.

Responsibilities

Monitor and manage assigned accounts.
Contact customers on past due accounts via phone or email in a fast paced, goal oriented environment.
Provide customer service regarding account and collection issues.
Assist customers with account reconciliation questions and discrepancies as needed.
Contact customer and resolve short payments/ remittance questions.
Communicate closely with Cash applications team.
Process customer refunds.
Review and process account adjustments, credit memos and small balance write-offs.
Accountable for reducing delinquency for assigned accounts.
Review and release and/or hold customer orders based on account status (credit limit, past due invoices, etc).
Work with Sales Dept to ensure that accounts are managed efficiently.
Establish and maintain effective and cooperative working relationships with all other Depts (Sales, Billing, Shipping, Contracts).
Must maintain collection percentages, AR over 60 days and bad debt levels as required by management.
Must meet or exceed established goals.
Perform other duties deemed appropriate and assigned by management.