Lead Principal Technical Program Manager

Oracle•Nashville, TN

2d•Onsite

About The Position

The Lead Principal Technical Program Manager for data center server operations partners with senior management, engineering, product, operations, analytics, and cross-functional stakeholders to lead complex, high-impact technical programs that improve how OCI supports global data center infrastructure. This role establishes program scope, milestones, execution plans, governance mechanisms, and success metrics for programs that improve server operations, hardware support workflows, technician productivity, operational visibility, automation, and service reliability. The TPM will help drive the modernization of operational platforms that support task execution, inventory coordination, guided procedures, analytics, workflow automation, cross-team collaboration, and continuous improvement. As a senior individual contributor, this role operates independently across large, ambiguous, and strategically important initiatives. The TPM will translate broad organizational priorities into structured programs, align stakeholders across multiple teams, identify and mitigate risks, manage dependencies, drive execution, and ensure successful delivery of products and services that support OCI’s continued growth. The successful candidate will be a trusted partner to engineering and operational leaders, bringing structure to ambiguity and clarity to complex cross-functional work. They will drive disciplined execution, improve program mechanisms, communicate effectively with senior leadership, and ensure programs deliver measurable outcomes for customers, users, and the business. This role is ideal for a senior TPM with experience leading cloud infrastructure, enterprise software, internal platforms, data center operations, workflow automation, analytics, or large-scale technical programs. The ideal candidate combines technical depth, strong judgment, written communication, operational rigor, and the ability to influence across teams without.

Requirements

Bachelor’s degree in Engineering, Computer Science, Business Administration, Information Systems, or a related field, or equivalent practical experience.
12+ years of experience in technical program management, business program management, project management, engineering program leadership, infrastructure operations, or a related role leading complex cross-functional initiatives.
Demonstrated experience managing large-scale, cross-organizational technical programs from strategy and planning through execution, launch, adoption, and measurement.
Experience partnering with engineering, product, operations, analytics, infrastructure, and business stakeholders to drive alignment, resolve dependencies, and deliver strategic outcomes.
Experience managing program risks, dependencies, executive escalations, competing priorities, resource constraints, and ambiguous requirements in a fast-paced technical environment.
Strong analytical and problem-solving skills with experience using metrics, dashboards, reporting, and operational data to guide decisions and measure success.
Excellent written and verbal communication skills, including experience presenting program status, risks, decisions, trade-offs, and recommendations to senior leadership.
Proven ability to influence cross-functional teams and drive results without direct authority.

Nice To Haves

Experience leading technical programs supporting cloud infrastructure, data center operations, enterprise software, internal platforms, workflow automation, operational tooling, or large-scale distributed systems.
Experience with hardware operations, server lifecycle management, inventory systems, guided workflows, operational analytics, or infrastructure support platforms.
Experience establishing program governance, execution mechanisms, operational cadences, KPIs, SLAs, launch readiness frameworks, and executive reporting.
Experience driving operational excellence, process optimization, automation, and organizational change across multiple teams or business functions.
Experience managing programs that integrate with ticketing systems, inventory systems, knowledge bases, telemetry platforms, analytics pipelines, or enterprise systems of record.
Experience using data analysis, forecasting, dashboards, or reporting tools to improve program visibility, operational decision-making, and business outcomes.
Demonstrated ability to build trusted partnerships with senior leaders, influence strategic business and technical decisions, and communicate effectively across engineering and operations organizations.

Responsibilities

Lead the planning, execution, and delivery of complex, cross-functional technical programs supporting data center server operations, software platforms, workflow automation, analytics, and operational tooling.
Define program scope, milestones, timelines, dependencies, resource requirements, risks, launch plans, and success criteria aligned with organizational priorities.
Partner with engineering, product management, operations, analytics, infrastructure teams, support organizations, security, compliance, and senior leadership to align priorities and deliver high-impact programs.
Drive execution across programs that improve task management, guided workflows, technician experiences, inventory coordination, operational analytics, automation, and service readiness.
Establish program governance, delivery mechanisms, operating cadences, KPIs, service level expectations, roadmap reviews, dependency tracking, and executive reporting.
Serve as the primary escalation point for critical program, operational, integration, security, and delivery issues, coordinating cross-functional teams to drive timely resolution.
Identify risks, dependencies, ownership gaps, and execution blockers early; develop mitigation plans and drive clear accountability across teams.
Partner with engineering and architecture leaders to ensure solutions are designed for scalability, reliability, security, observability, supportability, and long-term maintainability.
Lead launch readiness for pilot, phased rollout, and general availability milestones, including test planning, dependency readiness, operational reviews, adoption planning, and post-launch measurement.
Use data, metrics, dashboards, reporting, and stakeholder feedback to assess program health, identify trends, support decision-making, and improve outcomes.
Drive continuous improvement in program execution, operational processes, planning mechanisms, communication practices, and cross-team collaboration.
Develop written narratives, executive updates, roadmap reviews, decision documents, risk summaries, and program plans that clearly communicate status, trade-offs, asks, and recommendations.
Support adoption and change management for new platforms, workflows, analytics capabilities, operating mechanisms, and process improvements.
Mentor program managers and cross-functional partners by raising the bar for planning, execution discipline, stakeholder management, written communication, and operational excellence.
Operate as a trusted advisor to senior leadership by bringing structure to ambiguity, surfacing decisions needed, and driving alignment across complex technical and operational programs.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance