Lead Practice Assistant

Mass General Brigham•Newton, WA

5d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. We are seeking a Lead Practice Assistant to help coordinate daily operations and support a high-performing team of Senior Practice Assistants. The ideal candidate brings strong communication skills, a proactive approach to resolving challenges, and the ability to inspire and support colleagues through changing priorities. This role offers the opportunity to develop leadership skills while playing a key role in delivering exceptional service to patients and care teams.

Requirements

High School Diploma or Equivalent required
5-7 years office experience required
Strong understanding of all Office Suite.
Strong communication and organizational skills.
Strong and proven leadership skills.
Ability to work with staff of all levels.
Excellent time management skills.
Generally Accepted Accounting Principles.
Ability to adapt to multiple and rapidly changing priorities and deadlines.

Responsibilities

Oversees day to day operation of an outpatient clinic or practice.
May assist by assigning and prioritizing workflow, troubleshooting issues, training and orientation, providing back up support for a Supervisor or Manager.
Provides guidance and help to others to resolve complex issues and problems.
Performs assigning and prioritizing workflow, troubleshooting issues, training and orientation, providing back up support for leadership.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
May function as a backup for clerical staff to perform routine administrative and clerical duties relating to a clinical service or physician practice office, and make patient appointments and maintain appointment records.
May process patient billing forms and scan documents to patient medical record.
Provides functional guidance to related team.
Assists Supervisor with daily activities of practice staff.