Lead Position Security Concierge

Marksman Security LLC•Quinte West, ON

2d•Onsite

About The Position

Marksman Security is seeking a Lead Security Officer Concierge for a site location in Denver, CO. This role involves providing personalized security solutions, ensuring client satisfaction, and fostering a culture of excellence. The company is recognized as a nationally recognized Top Workplace and values being Unified, Transparent, Innovative, Committed, and Accountable. This is an opportunity for a meaningful career with the ability to make a difference.

Requirements

A CURRENT COLORADO GUARD CARD IS REQUIRED
VALID DRIVER LICENCE
MUST BE 21
Valid CO Security License mandatory
Valid and Clean Driver's License
High School Diploma
Professional demeanor and appearance
Proficient computer skills
Must be able to multitask and prioritize assigned tasks
Strong communication skills (verbal and written)
Minimum of one year of security experience
Must be able to pass pre-employment screening (background and drug)

Responsibilities

Acknowledge and greet all guests in a prompt and courteous manner.
Verify credentials of incoming and outgoing individuals/vehicles.
Assist in protecting others and equipment while enforcing policies and procedures.
Monitor and/or detect any suspicious behavior to assist in the prevention of vandalism, theft and/or other criminal behavior.
Monitor surveillance cameras and alarms.
Patrol the perimeter (interior/exterior) to identify potential safety and security risks.
Warn violators of infractions e.g., loitering, smoking and/or in possession of prohibited items.
Respond to calls of distress, alarms and/or emergencies such as fire, injuries or presence of unauthorized individuals by contacting local first responders.
Identify and report any and all concerns (safety, security breaches, unusual circumstances) in a timely manner.
Ensures accuracy and timely submission of required documentation (reports/documents).
Ensure all rules/regulations are being enforced and followed.
Push/Report all appropriate operational matters in real-time directly to the SOC Manager.
Provide excellent Customer Service to all parties encountered while on duty.
Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals.
Manage communications for emergency and non-emergency calls-for-service, to include; phone and email workstations.
Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure.
Responsible for establishing, maintaining and reviewing schedules.
Assist in the supervision and management of team of security officers, training, coaching, development and support.
Handle all escalated security issues or emergency situations appropriately.
Coordinate emergency incidents with Security Team.
Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary.
Acknowledge alarms and dispatch personnel as needed.
Participate in regular training and scenario based security drills.
Understand and execute emergency SOC protocols, Understand and execute general service SOC protocols.
Perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations.
Compile daily SOC activities into daily shift reports.
Accurately ensure detailed shift pass-downs are issued and followed.
Compile monthly, quarterly and annual SOC statistical data.
Author incident reports as described in SOC protocols.
Perform other tasks and duties of a similar nature and scope as assigned.
Other duties to be determined by Management.