Lead PMO

DOSS•San Francisco, CA

9h•Onsite

About The Position

DOSS is building an Operations Cloud for the real world, delivering a modern, AI-native platform that helps physical product businesses manage the flow of goods, dollars, and data across procurement, inventory, orders, fulfillment, and finance in real time. The PMO team is the core engine of DOSS and the success of our customers, operating at the intersection of product, data, operations, implementation, and customer partnership. The team is responsible for the entire post-sales product operations and implementation lifecycle, including discovery, product design, build/configure on DOSS/ERP platform, UAT, and go-live. The Lead PMO will support the push to upper mid-market and enterprise clients, supporting the end-to-end ERP lifecycle for larger clients, building new product capabilities within the DOSS ERP platform, and contributing to best practices and process improvements across the team. While previous ERP or industry experience is a plus, it is not a prerequisite. The company values an ownership/accountability mindset, customer obsession, an appetite for operational and technical details, business acumen, and a passion for learning quickly. DOSS operates with an aggressive coaching and performance management approach, with bi-annual reviews (DIPS) for promotion and compensation increases, aiming to accelerate careers significantly.

Requirements

Years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company
Systems Thinker. Able to traverse, untangle, and reassemble interconnected systems across people, process, and technology.
High-Intensity. Experience in high-pressure roles within startups, consulting, finance etc.
Technical from 1st Principles. Ability to grok hard engineering and logic problems from a place of intuition, not memorization.
Intellectual Firepower. Ability to cut through noise, synthesize, and get to the right answers fast.
Strong analytical mindset

Nice To Haves

ERP experience
Experience in that industry
SQL experience

Responsibilities

Support e2e post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients - you are responsible for ensuring client achieves success and value from DOSS
Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows
Build new product capabilities that help support DOSS's push to upper mid market and ENT clients
Contribute to best in class practices and processes across the entire team
Translate process flows into product design and configuration within the DOSS platform
Collaborate with technical teams on integrations and data migrations required for successful implementations
Support UAT, training, and go-live support, and build relationships with clients to drive retention and potentially upsell
Contribute to initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI