Local Plumbers Needed- Install and Service

Victory Plumbing Savannah GA•Savannah, GA

10d•$65,000 - $85,000•Onsite

About The Position

Victory Plumbing is seeking an experienced Lead Plumber specializing in commercial and residential installation to lead, manage, and develop plumbing technicians and apprentices. This hands-on leadership role oversees daily service department operations while also performing plumbing installations, diagnostics, repairs, and maintenance as business needs require. The Lead Plumber is accountable for individual and team performance, customer satisfaction, service quality, productivity, profitability, safety, inventory, and compliance with company procedures. The position works closely with dispatch, customer care, accounting, and company leadership to ensure service calls are scheduled, completed, documented, billed, and collected appropriately. The ideal candidate is an experienced licensed plumber who can balance technical work with leadership responsibilities, coach technicians, resolve escalated customer concerns, and support responsible, profitable growth of the service department. Work takes place at varying job locations and combines management, administrative, customer-service, and hands-on plumbing responsibilities. The role may involve exposure to noise, dust, wet conditions, confined spaces, plumbing systems, and construction environments. Occasional extended hours, on-call assignments, weekends, or emergency response may be required.

Requirements

Extensive knowledge of commercial or residential installation; a Journeyman or Master Plumber license in Georgia is preferred.
At least five years of progressively responsible plumbing service experience.
Previous experience leading, supervising, mentoring, or training plumbing service technicians.
Strong knowledge of residential and commercial plumbing systems, diagnostic procedures, materials, repairs, installation methods, and applicable plumbing codes.
Demonstrated ability to diagnose complex plumbing issues and support technicians in the field.
Strong leadership, coaching, communication, and conflict-resolution skills.
Ability to manage multiple priorities, technicians, service calls, and customer concerns.
Understanding of service department productivity, pricing, job costing, and profitability.
Ability to read and interpret blueprints, technical documents, equipment manuals, and plumbing codes.
Valid driver’s license with an acceptable driving record; must remain insurable under the company’s commercial automobile insurance policy.
Ability to comply with company safety policies and procedures.
Ability to participate in an on-call or emergency-service rotation when required.
Ability to stand, walk, bend, kneel, squat, climb, and work in confined spaces; lift, carry, push, or pull materials and equipment weighing up to 50 pounds, with or without reasonable accommodation.
Ability to enter and exit service vehicles and travel between job sites throughout the workday, and work in varying weather conditions and job-site environments.
A background check may be required. Continued employment may be subject to random, post-accident, or reasonable-suspicion drug testing under company policy and applicable law.

Nice To Haves

Seven or more years of residential and commercial service plumbing experience.
Two or more years of plumbing service management or field-supervision experience.
Experience using ServiceTitan or comparable field-service management software.
Experience managing service department KPIs, technician scorecards, job profitability, and performance goals.
Experience developing estimates, presenting service options, and coaching technicians on ethical service-based sales.
OSHA 10 or OSHA 30 training or certification.
Backflow prevention experience or certification.
Experience with service agreements or preventative maintenance programs.
Journeyman or Master Plumber license in the State of Georgia.

Responsibilities

Lead, supervise, coach, and support technicians, apprentices, and helpers; set expectations for workmanship, productivity, professionalism, customer service, safety, documentation, and accountability.
Conduct team and individual meetings, ride-alongs, field observations, and performance coaching; provide technical guidance and help with diagnoses, repairs, estimates, and difficult situations.
Train technicians on plumbing systems, diagnostic procedures, company standards, ServiceTitan, pricing, customer communication, and ethical service recommendations.
Participate in recruiting, interviewing, onboarding, training, performance evaluations, corrective action, and employee development; ensure apprentices and helpers are appropriately assigned, supervised, and trained.
Oversee daily service department operations and coordinate work assignments based on technician skills, location, availability, and job requirements.
Coordinate with dispatch and customer care about schedules, availability, emergency calls, delays, cancellations, and customer communication; adjust installation schedules as needed.
Ensure technicians correctly manage job statuses and time records in ServiceTitan; monitor open, incomplete, rescheduled, and unbilled calls and ensure timely resolution.
Review completed jobs for accurate documentation, labor, materials, photos, estimates, invoices, signatures, payment status, receipts, and expenses.
Coordinate with other departments when service work overlaps with construction, warranty, backflow, or maintenance operations; remain available for urgent field situations.
Perform plumbing installation, diagnostics, repairs, maintenance, and service as workload and staffing require; work on water supply, drainage, sewer, gas, vent, fixture, and related systems.
Diagnose complex plumbing problems and determine safe, code-compliant, cost-effective corrective actions; read and interpret blueprints, drawings, specifications, codes, manuals, and technical documents.
Inspect work for quality, completeness, code compliance, and company standards; support job planning, material identification, special-order parts, difficult installations, permits, and inspections.
Ensure crews explain findings and available options to customers; review estimates for accuracy, completeness, pricing, materials, labor, and profitability.
Monitor estimate conversion, average ticket, service agreement opportunities, and other performance measures; follow up on significant estimates and help address customer questions.
Resolve escalated customer concerns professionally; review discount, refund, concession, and complimentary-work requests and ensure required approval and authorization.
Promote customer satisfaction, repeat business, referrals, service agreements, and positive online reviews; ensure technicians represent Victory Plumbing professionally.
Help set and achieve service department revenue, gross profit, productivity, and customer satisfaction goals; monitor key performance indicators.
Ensure labor, materials, equipment, permits, subcontractor charges, and fees are documented and billed; work with accounting and management to resolve billing, documentation, and collection concerns.
Recommend operational, pricing, staffing, and training improvements and provide department performance updates to company leadership.
Maintain workmanship and job-completion standards; review warranties, complaints, and recurring quality issues; investigate callbacks, assign corrective work, communicate with customers, and conduct field inspections and quality audits.
Ensure service vehicles are stocked, establish and monitor truck-stock levels, coordinate special-order parts, and ensure materials are accurately documented, returned, and accounted for.
Monitor material usage, purchase receipts, tools, and equipment; investigate missing, excessive, damaged, or unbilled materials and participate in vehicle and inventory audits.
Ensure service work complies with plumbing codes, safety requirements, company policies, and manufacturer specifications; lead safety meetings, inspections, and corrective actions.
Ensure technicians use personal protective equipment and safe work practices and promptly report and document injuries, accidents, property damage, near misses, and safety concerns.
Ensure daily pre-trip and post-trip vehicle inspections are completed; monitor vehicle cleanliness, stocking, fueling, maintenance, safe operation, driving records, and compliance with vehicle policies.

Benefits

Health insurance
Dental insurance
Vision insurance
Company-paid holidays
Paid time off
Company vehicle or vehicle access for authorized business use
Company-provided tools, technology, and uniforms as applicable
Ongoing leadership and technical training
Professional development and advancement opportunities
Competitive management compensation based on experience, licensing, and qualifications