Lead Players Club

Ponca City Development Authority • Braman, OK

2d • Onsite

About The Position

The Players Club Lead is responsible for monitoring and providing guidance to team members in the Players Club Department. This role involves supporting staff, resolving guest concerns using effective conflict resolution techniques, and ensuring a high standard of guest service. The Lead also ensures promotional machines and systems are functioning properly and assists the Floor Manager with scheduling and other administrative tasks.

Requirements

• High school diploma or G.E.D. required.
• Must pass background and drug screening per Kaw Nation Gaming Commission regulations to obtain a gaming license.
• Flexibility to work any shift as needed or assigned—including weekends, evenings, and holidays.
• Excellent communication skills.
• Excellent customer relation skills.
• Must be self-motivated.

Nice To Haves

• Medical Marijuana cards are accepted.

Responsibilities

• Monitor and provide guidance to team members in the Players Club Department.
• Support staff and resolve guest concerns using effective conflict resolution techniques.
• Ensure a high standard of guest service.
• Ensure promotional machines and systems are functioning properly.
• Assist the Floor Manager with scheduling and other administrative tasks.
• Assist in training and supporting Players Club personnel, ensuring they are well-versed in compliance requirements and guest service standards.
• Provide disciplinary and redirection reports for the Director of Human Resources.
• Communicate information about casino promotions, events, and Players Club enrollment to guests accurately and effectively.
• Maintain a clean, organized, and fully stocked work area to support efficient operations.
• Maintain a professional appearance and demeanor while conducting company business.
• Follow all applicable state, federal, and tribal laws, regulations, and compliance requirements.

Benefits

• 100% Paid medical (valid in KS and OK)
• Optional dental, vision, life and 401K benefits (vision and dental valid in KS and OK)
• Paid time off
• Maternity leave
• Funeral leave
• FMLA

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED