Lead Player Services Cashier

Cherokee Nation Businesses•Catoosa, OK

1d•Onsite

About The Position

Join the team at Hard Rock Hotel & Casino Tulsa as a Lead Player-Services Cashier and play a key role in creating an exciting, guest-focused gaming experience. In this leadership position, you'll oversee daily cash handling operations, mentor team members, and help guests maximize their rewards and entertainment experience. If you thrive in a high-energy environment, enjoy leading others, and have a passion for outstanding customer service, this is the opportunity for you.

Requirements

High School Diploma, GED, or equivalent combination of education and experience.
Minimum one year of cash handling or customer service experience preferred.
Strong leadership skills with the ability to mentor, coach, and guide team members.
Excellent verbal and written communication skills.
Commitment to delivering exceptional guest service and creating memorable experiences.
Ability to perform basic mathematical calculations accurately.
Strong attention to detail and ability to handle large-volume cash transactions.
Ability to learn casino games, promotions, and property amenities.
Proficiency with computers and job-related software applications.
Ability to build and maintain positive working relationships.
Strong decision-making and problem-solving skills.
Ability to comply with tribal, federal, state, and local gaming regulations and company policies.
Valid driver's license and proof of liability insurance required.
Ability to obtain and maintain all required gaming licenses and certifications.

Responsibilities

Process guest transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot tickets, and promotional voucher redemptions.
Provide accurate, timely, and courteous service while handling high-volume cash and non-cash transactions.
Enroll guests in the rewards program and assist with membership card issuance and account maintenance.
Promote rewards program benefits, casino promotions, events, and special offers to guests.
Lead, mentor, and support Player Services Cashiers to ensure compliance with company policies and gaming regulations.
Verify and balance funds at the beginning and end of each shift.
Process jackpot payments, special payouts, and required documentation accurately.
Assist with currency transaction reporting and ensure compliance with regulatory requirements.
Research and resolve transaction variances through report review and auditing.
Maintain operational and promotional inventory levels.
Conduct entry-level player evaluations and outbound guest outreach calls.
Monitor and maintain accountability for ATMs and kiosks.
Address guest and team member concerns professionally and escalate issues when appropriate.
Safeguard company assets and reconcile daily transactions to maintain accurate balances.
Maintain confidentiality of guest and casino information.
Keep work areas clean, organized, and professional.
Perform additional duties as assigned.