Lead Platform Support Engineer

Wells Fargo•Chandler, AZ

2d•Onsite

About The Position

Wells Fargo is seeking a Lead Platform Support Engineer in Technology as part of Commercial Corporate & Investment Bank Technology (CCIBT) engineering and transformation office. The Lead Platform Support Engineer will be directly supporting Platform Strategy and Transformation within CCIBT. To be successful, you will need to be a focused, self-motivated technologist who prioritizes stability of the application and infrastructure above all else. The individual will support a suite of applications across varying technologies and partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications.

Requirements

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

3+ years of experience troubleshooting environments across the entire architecture (i.e., applications to infrastructure) experience
Experience using Service Now for incident, change, and problem management
Knowledge and understanding of complex enterprise systems and frameworks including frontends, middleware, services layer, database, backend, and downstream interfaces

Responsibilities

Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes
Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals