Lead Physician Office Specialist

Mayo Clinic•Jacksonville, FL

About The Position

The Lead Physician Office Specialist is responsible for oversight of daily front office activities, including management of provider resource calendars. Manages patient access by facilitating resource calendar availability. Collaborates with Office Supervisor, RN Lead, Providers, Operations Administrator, and other allied health professionals to facilitate effective/efficient operations. Responsible for the supervision and training of other personnel in the performance of Physician Office Specialist activities. Responsible for coordinating and supporting the ongoing needs of patients, physicians, employees and the institution through a variety of front office functions, while also filling the role of Physician Office Specialist and back up Medical Secretary. Maintains regular contact with other internal departments, ie Radiology, Laboratory, Registration, Medical Records, Appointment Offices, etc. for the purpose of exchanging information, providing instruction, problem resolution and service. Serves as point of contact for customer service recovery inquiries. Participates in planning, organizing, and resource management to ensure efficiency in the work unit. Communicates and interprets institution and department policies, information, changes and ongoing developments under the direction of the Office Supervisor. In addition, the Lead Physician Office Specialist has the responsibility to serve as the liaison with the physician chair and administration to perform operational activities.

Requirements

Associates degree in healthcare, business, communications or related field
Two years of Mayo front office operations experience or five years experience in healthcare
Knowledge of CPT and ICD-9 coding
Knowledge of medical terminology

Nice To Haves

Bachelors degree in healthcare, business, communications or related field
Progressive responsibility within front office operations
Knowledge of multiple electronic applications supporting front office operations
Knowledge of Microsoft Excel and Word
Excellent written and oral communication skills
Organizational skills
Ability to function independently
Excellent customer service skills
Strong interpersonal skills
Strong critical thinking skills
Ability to manage multiple tasks/priorities
Must be able to flex hours to meet the demands of the work area

Responsibilities

Oversight of daily front office activities
Management of provider resource calendars
Facilitating resource calendar availability to manage patient access
Supervision and training of other personnel in Physician Office Specialist activities
Coordinating and supporting the ongoing needs of patients, physicians, employees and the institution through a variety of front office functions
Serving as Physician Office Specialist and back up Medical Secretary
Maintaining regular contact with other internal departments (e.g., Radiology, Laboratory, Registration, Medical Records, Appointment Offices) for information exchange, instruction, problem resolution, and service
Serving as point of contact for customer service recovery inquiries
Participating in planning, organizing, and resource management to ensure efficiency
Communicating and interpreting institution and department policies, information, changes, and ongoing developments
Serving as the liaison with the physician chair and administration to perform operational activities