Lead Physician Office Specialist

Mayo Clinic•Jacksonville, FL

3d•$20 - $27•Onsite

About The Position

The Lead Physician Office Specialist is responsible for oversight of daily front office activities, including management of provider resource calendars. Manages patient access by facilitating resource calendar availability. Collaborates with Office Supervisor, RN Lead, Providers, Operations Administrator, and other allied health professionals to facilitate effective/efficient operations. Responsible for the supervision and training of other personnel in the performance of Physician Office Specialist activities. Responsible for coordinating and supporting the ongoing needs of patients, physicians, employees and the institution through a variety of front office functions, while also filling the role of Physician Office Specialist and back up Medical Secretary. Maintains regular contact with other internal departments, ie Radiology, Laboratory, Registration, Medical Records, Appointment Offices, etc. for the purpose of exchanging information, providing instruction, problem resolution and service. Serves as point of contact for customer service recovery inquiries. Participates in planning, organizing, and resource management to ensure efficiency in the work unit. Communicates and interprets institution and department policies, information, changes and ongoing developments under the direction of the Office Supervisor. In addition, the Lead Physician Office Specialist has the responsibility to serve as the liaison with the physician chair and administration to perform operational activities.

Requirements

Oversight of daily front office activities
Management of provider resource calendars
Patient access management
Collaboration with various healthcare professionals
Supervision and training of personnel
Coordination and support of patient, physician, and employee needs
Front office functions
Physician Office Specialist role
Backup Medical Secretary role
Contact with internal departments
Customer service recovery
Planning, organizing, and resource management
Communication and interpretation of policies
Liaison with physician chair and administration

Responsibilities

Oversight of daily front office activities, including management of provider resource calendars.
Manage patient access by facilitating resource calendar availability.
Collaborate with Office Supervisor, RN Lead, Providers, Operations Administrator, and other allied health professionals to facilitate effective/efficient operations.
Supervise and train other personnel in the performance of Physician Office Specialist activities.
Coordinate and support the ongoing needs of patients, physicians, employees and the institution through a variety of front office functions.
Serve as Physician Office Specialist and back up Medical Secretary.
Maintain regular contact with other internal departments (e.g., Radiology, Laboratory, Registration, Medical Records, Appointment Offices) for information exchange, instruction, problem resolution, and service.
Serve as point of contact for customer service recovery inquiries.
Participate in planning, organizing, and resource management to ensure efficiency in the work unit.
Communicate and interpret institution and department policies, information, changes, and ongoing developments under the direction of the Office Supervisor.
Serve as the liaison with the physician chair and administration to perform operational activities.