Lead PhlebotomyTechnician

Cleveland Clinic

59d•Onsite

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As Lead Phlebotomy Technician, you will ensure the Inpatient Phlebotomy, Outpatient Lab and the Specimen Processing area maintain a continuous workflow. In this role, you will complete associated duties, such as drawing blood, transporting specimens and interpreting physician orders. Despite serving in a leadership role, you will still serve as a team member, showing exceptional customer service to facilitate a positive patient experience. All the while, you will continue developing your clinical skills within an exciting, inviting and supportive healthcare environment. A caregiver in this position works full-time| Sun-Thurs| evenings + on-call requirements| 3:00pm—11:30pm

Requirements

High School Diploma/GED
Two years of experience in a clinical laboratory
Proficiency in infant and pediatric phlebotomy
Demonstrated leadership and training experience

Nice To Haves

Associate’s Degree
Phlebotomy Certification

Responsibilities

Handle internal and external customer service issues/concerns and initiate any necessary follow-up.
Communicate to the staff all procedural changes and/or problems pertinent to the delivery of healthcare.
In the absence of Supervisor or Team Leader, serve as the point person for problem resolution in a timely manner.
Collect blood samples from all patients using venipuncture or capillary puncture techniques.
Interpret physician orders for sample collection.
Instruct patients in the proper technique for collecting various specimens.
Process specimens and enter results for tests referred to reference laboratories.
Deliver all samples collected to the Laboratory Accession Area for processing.
Ensure safety and attend to any patient who faints or becomes ill.
Coordinate orientation and training schedules.
Assist Supervisor/Team Leader to ensure section is in compliance with accrediting and regulatory agency standards and safety guidelines.
Assist in the training of Phlebotomy students and the orientation of new employees.
Participate in and/or conduct in-services and continuing education programs.
Attend workshops, seminars and lectures to keep current on new procedures and equipment.
Maintain inventory system for Laboratory stock and Outpatient Drawing Areas.