Lead Phlebotomist

American Addiction Centers • Burlington, VT

6d • $22 - $33 • Onsite

About The Position

This role acts as a resource and provides day-to-day work direction to employees and students. The Lead Phlebotomist is responsible for assigning, monitoring, and reviewing work progress and accuracy, managing productivity, maintaining staffing levels, and offering guidance on complex issues. This position also assists with human resource responsibilities, including interviewing, staff development, and resolving employee concerns. The Lead Phlebotomist interprets department policies, advises staff on procedural changes, and coordinates departmental workflow, including specimen collection, processing, and ordering. They handle telephone calls, assist with inventory, and investigate and resolve procedure or performance failures. Additionally, this role reviews pending and management reports, generates and distributes reports, and documents information for quality assurance. A key responsibility is verifying positive patient identification and performing venipuncture and other specimen collections from patients of all ages according to protocol, assessing patient reactions, and obtaining medical assistance when needed. They manage specimen collection based on priority and schedule, sort, package, and track specimens for transport, and ensure all collection functions are completed according to protocol. Proper specimen labeling and suitability for testing are critical. The Lead Phlebotomist resolves specimen identification and requisition problems, clarifies orders, accepts specimens from various customers, and responds to additional procurement requests. They may also perform limited testing under CLIA guidelines, run quality control checks, and instruct students in phlebotomy, data entry, and specimen processing. This role requires the ability to provide age-appropriate patient care, demonstrating knowledge of growth and development across the life span and assessing patient status relative to age-specific needs.

Requirements

• High School Graduate.
• Typically requires 3 years of experience in phlebotomy or related laboratory function.
• Demonstrated ability to lead a group of employees.
• Basic computer skills including experience using computer software applications.
• Keyboarding and typing skills.
• Excellent verbal and written communication skills.
• Good listening and organizational skills.
• Ability to work in a fast paced environment and to handle multiple tasks simultaneously.
• Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees.
• Demonstrates a willingness to work a flexible schedule, which may include working an alternate site or shift assignment.
• Current driver's license granted by the state of residency with a driving record that meets Aurora fleet safety standards and proof of automobile liability insurance (If Outreach Based).

Nice To Haves

• None required.

Responsibilities

• Acts as a resource to employees and students, which includes training/orienting and providing day-to-day work direction.
• Assigns, monitors, and reviews progress and accuracy of work, monitors productivity, maintains appropriate staffing levels, directs efforts and provides guidance on more complex issues.
• Assists with human resource responsibilities, which may include interviewing and selection of new employees, staff development, resolution of employee concerns, and employee morale.
• Assists in interpreting department policies and procedures, and advises and updates staff on procedural changes.
• Monitors and coordinates the workflow of the department. This includes specimen collection, processing and ordering functions.
• Answers and appropriately handles telephone calls.
• Assists with inventory and maintains supplies and/or equipment.
• Assists in the investigation of procedure and/or performance failures and aids in their resolution.
• Reviews procedures and reports discrepancies to leadership.
• Reviews various pending and management reports.
• Generates and distributes reports.
• Documents appropriate information for quality assurance/improvement according to established protocol.
• Verifies positive patient identification to ensure patient safety.
• Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol.
• Assesses patient reactions to specimen procurement.
• Obtains medical assistance when judged necessary.
• Obtains specimens according to priority and scheduled draw times.
• Receives and sorts specimens.
• Packages and tracks specimens for transport.
• Ensures completion of specimen collection functions according to protocol.
• Ensures that specimens are properly labeled and suitable for testing.
• Resolves specimen identification and/or requisition problems and clarifies orders.
• Accepts specimens from a variety of internal and external customers.
• Responds to additional specimen procurement requests.
• May perform limited testing under Clinical Laboratory Improvement Amendments (CLIA),1988 guidelines according to established policies and procedures.
• Runs quality control checks.
• Instructs students in phlebotomy, data entry and specimen processing functions.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED