Lead Phlebotomist

Advocate Health

10d • $21 - $33 • Onsite

About The Position

The Lead Phlebotomist provides day-to-day work direction and serves as a resource to employees and students, including training and orientation. The role coordinates department workflow, including specimen collection, processing, and ordering, and supports staffing, productivity, supplies, and equipment. It may also assist with human resource responsibilities and the interpretation and communication of departmental policies and procedures.

The position performs venipuncture and collects other specimens from newborn, pediatric, and adult patients, verifies patient identification, assesses reactions, and seeks medical assistance when needed. It receives, sorts, labels, packages, and tracks specimens; resolves identification, requisition, and order issues; and completes collection functions according to established protocols and priorities. The role may perform limited testing under CLIA guidelines and run quality control checks. It also documents quality assurance information, reviews procedures and reports, investigates failures, and instructs students in phlebotomy, data entry, and specimen processing.

The position requires knowledge and skills to provide age-appropriate care across the lifespan. Work is full time, 40 hours per week, on first shift, typically 8:00 a.m. to 4:30 p.m., with rotating holidays and occasional varying start times. The schedule may require flexibility, including alternate site or shift assignments. The role may involve exposure to hazardous agents and human blood and body fluids, and may require travel for outreach-based work.

Requirements

• High school graduate.
• Typically requires 3 years of experience in phlebotomy or a related laboratory function.
• Demonstrated ability to lead a group of employees.
• Basic computer skills, including experience with computer software applications.
• Keyboarding and typing skills.
• Excellent verbal and written communication skills.
• Good listening and organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Demonstrated customer service skills when interacting with physicians, patients, visitors, and other healthcare employees.
• Willingness to work a flexible schedule, which may include an alternate site or shift assignment.
• For outreach-based work: current driver's license from the state of residency, a driving record meeting Aurora fleet safety standards, and proof of automobile liability insurance.
• Ability to provide age-appropriate care and apply knowledge of growth and development across the lifespan.
• Ability to operate necessary equipment, frequently lift up to 10 pounds and occasionally up to 50 pounds, and sit, stand, walk, and bend for most of the workday.
• Ability to handle stressful situations calmly and professionally.

Responsibilities

• Train and orient employees and students, provide day-to-day work direction, assign and review work, monitor productivity, maintain appropriate staffing levels, and guide staff on complex issues.
• Assist with human resource responsibilities, including interviewing and selection, staff development, resolving employee concerns, and supporting employee morale.
• Help interpret department policies and procedures and advise staff about procedural changes.
• Monitor and coordinate department workflow, including specimen collection, processing, and ordering.
• Answer and appropriately handle telephone calls; assist with inventory and maintain supplies and equipment.
• Investigate procedure or performance failures, assist with resolution, review procedures, report discrepancies to leadership, and review, generate, and distribute pending and management reports.
• Document quality assurance and improvement information according to established protocols and verify positive patient identification.
• Perform venipuncture and collect other specimens from newborn, pediatric, and adult patients; assess patient reactions and obtain medical assistance when necessary.
• Obtain specimens according to priority and scheduled draw times; receive, sort, package, and track specimens for transport.
• Ensure specimens are properly labeled and suitable for testing; resolve identification or requisition problems, clarify orders, accept specimens from internal and external customers, and respond to additional collection requests.
• Perform limited testing under CLIA guidelines when applicable and run quality control checks.
• Instruct students in phlebotomy, data entry, and specimen processing.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible healthcare and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for select shifts or on-call work, incentive pay for select positions, and opportunity for annual performance-based increases.
• Career development programs and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED