Lead Pharmacy Technician (2nd Shift)
About The Position
McKesson is seeking a Lead Pharmacy Technician to provide day-to-day operational leadership within a fast-paced, regulated pharmacy environment. This role involves coordinating workflow, supporting team performance, resolving operational issues, and ensuring production goals are achieved safely and efficiently. The Lead Pharmacy Technician will serve as a key resource for pharmacy operations, helping balance workloads, support employee development, maintain compliance with pharmacy and safety standards, and drive continuous improvement. This position is critical for ensuring medication accuracy, operational excellence, and exceptional customer service, supporting McKesson's mission to improve healthcare outcomes.
Requirements
- High School Diploma or GED, or relative experience
- Typically requires 6+ years of related experience
- Minimum 3 years of experience in pharmacy operations, healthcare operations, distribution, manufacturing, logistics, or another highly regulated environment
- Active Indiana Pharmacy Technician License or Indiana Pharmacy Technician In-Training License
- Strong verbal, written, and interpersonal communication skills
- Proficiency with Microsoft Office applications and standard PC software
- Ability to analyze problems, make sound decisions, and implement effective solutions
- Ability to work flexible hours as business needs require
Nice To Haves
- Previous experience serving in a lead, trainer, coach, or team coordinator capacity
- Experience working in automated, high-volume pharmacy fulfillment, mail order pharmacy, central fill, or healthcare logistics environments
- Strong understanding of pharmacy production workflows, inventory processes, and fulfillment operations
- Prior training and onboarding experience
- Experience developing or maintaining standard operating procedures (SOPs)
- Working knowledge of shipping and distribution systems such as GlobalShip
- Experience leading continuous improvement initiatives and supporting operational excellence programs
- Thorough knowledge of McKesson Central Fill processes, products, programs, and services
Responsibilities
- Assist supervisors in planning, organizing, and coordinating daily work assignments for pharmacy employees
- Monitor production activities, identify workflow bottlenecks, and balance labor resources to meet daily operational goals
- Lead daily team operations and help ensure fulfillment, dispensing, shipping, and inventory activities are completed accurately and on schedule
- Serve as a primary point of contact for customer concerns, operational issues, and escalation requests
- Support prescription fulfillment activities including order filling, replenishment, receiving, put-away, cycle counts, dispensing, shipping, returns processing, and reclamation activities when necessary
- Ensure adherence to site security requirements, pharmacy regulations, safety guidelines, and standard operating procedures (SOPs)
- Provide peer coaching, mentoring, and on-the-job training to support employee development and operational success
- Assist with the creation, revision, and implementation of SOPs and process improvements
- Communicate operational performance, concerns, and opportunities for improvement to supervisors and leadership
- Support quality initiatives, inventory management activities, specialty tracking duties, and continuous improvement efforts
- Promote and maintain a 5S work environment and McKesson's Shared Principles (I2CARE & ILEAD)
- Provide confidential performance feedback to supervisors regarding employee performance and development opportunities
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities may be offered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
