Lead Pharmacy Technician, IPU - Remote (must reside in PA or TN)

Dragonfly Health • Pittsburgh, PA

1d • Remote

About The Position

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states. Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most. We offer a dynamic and inclusive workplace where you’ll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development. Dragonfly Health is our name for a reason. The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises. Whatever it takes. Wherever it takes us.

Requirements

• High school diploma or equivalent required
• 6+ months of IPU experience with demonstrated knowledge of IPU processes and workflows.
• Ability to perform IPU responsibilities consistently and accurately while exercising sound judgment.
• Strong communication and interpersonal skills with the ability to serve as a trusted resource for teammates and internal partners.
• Strong organizational, problem-solving, and prioritization skills in a fast-paced environment.
• A dependable, adaptable, and team-oriented approach with the flexibility to support changing operational and scheduling needs.

Nice To Haves

• Certified Pharmacy Technician (CPhT) preferred
• Experience serving as a peer resource, trainer, preceptor, or informal team lead preferred.

Responsibilities

• Coordinate daily IPU workflow and provide day-to-day guidance to help the team maintain service levels, accuracy, and productivity.
• Serve as a go-to resource for IPU team members, answering process questions, troubleshooting issues, and escalating complex concerns when needed.
• Lead onboarding, training, and ongoing education while reinforcing established procedures, tools, and best practices.
• Partner with Education and IPU leadership to develop and maintain training materials and resources that support consistent team performance.
• Monitor workflow, productivity trends, and operational performance to identify barriers, resource needs, and opportunities for improvement.
• Coordinate scheduling, staffing coverage, and team communications to support operational continuity and workload management.
• Step in during periods of increased volume, staffing shortages, or urgent needs to help maintain strong service levels and team effectiveness.

Benefits

• Competitive Pay
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED