Lead Pharmacy Technician, IPU - Remote (must reside in PA or TN)

Dragonfly Health • Bartlett, TN

2d • Remote

About The Position

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you’ll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Requirements

• High school diploma or equivalent required; Certified Pharmacy Technician (CPhT) preferred.
• 6+ months of IPU experience with demonstrated knowledge of IPU processes and workflows.
• Ability to perform IPU responsibilities consistently and accurately while exercising sound judgment.
• Strong communication and interpersonal skills with the ability to serve as a trusted resource for teammates and internal partners.
• Strong organizational, problem-solving, and prioritization skills in a fast-paced environment.
• A dependable, adaptable, and team-oriented approach with the flexibility to support changing operational and scheduling needs.

Nice To Haves

• Certified Pharmacy Technician (CPhT)
• Experience serving as a peer resource, trainer, preceptor, or informal team lead preferred.

Responsibilities

• Coordinate daily IPU workflow and provide day-to-day guidance to help the team maintain service levels, accuracy, and productivity.
• Serve as a go-to resource for IPU team members, answering process questions, troubleshooting issues, and escalating complex concerns when needed.
• Lead onboarding, training, and ongoing education while reinforcing established procedures, tools, and best practices.
• Partner with Education and IPU leadership to develop and maintain training materials and resources that support consistent team performance.
• Monitor workflow, productivity trends, and operational performance to identify barriers, resource needs, and opportunities for improvement.
• Coordinate scheduling, staffing coverage, and team communications to support operational continuity and workload management.
• Step in during periods of increased volume, staffing shortages, or urgent needs to help maintain strong service levels and team effectiveness.

Benefits

• Competitive Pay
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED