Lead Performance Architect

AT&T•Dallas, TX

2d•$105,600 - $158,400•Onsite

About The Position

At AT&T, we’re connecting the world through the latest technology, meaningful innovation, and a culture that values growth, collaboration, and continuous improvement. We’re looking for a Performance Consultant who can partner with business and learning leaders to diagnose performance challenges, identify root causes, and recommend practical solutions that improve business outcomes. In this role, you’ll work closely with Learning Business Partners, instructional designers, subject matter experts, and cross-functional stakeholders to determine whether training, process, tool, communication, or other performance interventions will best address the need. The ideal candidate brings strong consulting, analysis, facilitation, stakeholder management, and business writing skills, with the ability to translate complex challenges into clear, measurable recommendations.

Requirements

Performance consulting and needs analysis
Root cause analysis and problem solving
Stakeholder consultation and facilitation
Business writing and executive-ready documentation
Systems thinking and solution recommendation
Learning strategy and performance improvement
Evaluation planning and success measurement
Ability to navigate ambiguity and bring structure to complex challenges

Nice To Haves

Bachelor’s degree or equivalent combination of education and experience in learning and development, organizational development, business, human resources, instructional design, performance improvement, or a related field.
Experience in performance consulting, needs assessment, root cause analysis, learning strategy, organizational development, performance improvement, or a related learning and development function.
Demonstrated ability to analyze business or performance challenges and recommend practical, measurable solutions.
Experience facilitating discovery conversations, asking effective questions, synthesizing findings, and influencing stakeholders.
Experience documenting findings, recommendations, requirements, success measures, assumptions, risks, and dependencies in a clear and concise format.

Responsibilities

Conduct performance, task, and learner needs analyses to understand business challenges, performance gaps, audience needs, and desired outcomes.
Identify root causes of performance issues, including gaps related to knowledge, skill, process, tools, environment, expectations, incentives, or communication.
Determine when training is the appropriate solution and when non-training interventions may better address the business need.
Recommend performance-based solutions aligned to business priorities, desired outcomes, success measures, risks, assumptions, and dependencies.
Partner with Learning Business Partners, instructional designers, subject matter experts, and business leaders to scope initiatives and shape practical recommendations.
Create clear documentation, summaries, and recommendations that support stakeholder decisions and solution design.
Support evaluation planning by defining success measures and helping assess solution effectiveness and business impact.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone