Lead PCA-Peds

Medical Associates of NWA•Fayetteville, AR

3d•Hybrid

About The Position

The Lead Patient Care Assistant (PCA) position operates under the supervision of the PCA/MA Supervisor and is responsible for performing all core Patient Care Assistant duties while also serving as a frontline resource and operational support for the team. This role includes bringing patients from the lobby to the appropriate examination room, obtaining and documenting vital signs in the patient chart, and performing simple lab procedures. In addition to these responsibilities, the Lead PCA functions as a subject matter expert and day-to-day support for team operations. This role bridges staff and leadership by helping ensure workflows run smoothly, addressing questions in real time, and providing guidance to team members to support the delivery of high-quality patient care. The Team Lead helps stabilize the day. By providing real-time support and clarity, this role ensures both patients and staff experience consistency, efficiency, and care at every touchpoint. Travel between our Rogers location and three Fayetteville locations is required.

Requirements

Mental alertness and adaptability to office and field area work routines.
Equivalent to four years high school or GED
19 to 23 months related experience and/or training.

Responsibilities

Serve as the first point of contact for team questions, escalations, and workflow clarification
Monitor daily operations to ensure efficiency, accuracy, and patient-centered care
Troubleshoot real-time issues and remove barriers impacting team performance
Support onboarding and training of new team members
Reinforce best practices, standard workflows, and organizational expectations
Provide informal coaching and feedback to peers in the moment
Ensure adherence to policies, procedures, and regulatory requirements
Identify trends, gaps, or recurring issues and communicate them to leadership
Support quality improvement efforts through observation and feedback
Act as a liaison between frontline staff and supervisors/leadership
Escalate concerns appropriately while maintaining a solutions-focused mindset
Help translate organizational priorities into day-to-day actions
Acts as a hands on working leader, with 16 hours of designated administrative time each month to support team and operational needs.
Perform any other related duties as required or assigned.

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
HSA or FSA options with medical insurance
Voluntary Aflac Accident and Critical Illness
Employer paid life, long-term & short-term disability benefits
401(K) match and profit sharing
Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics