Lead Receptionist- Peds
About The Position
The Lead Receptionist performs a variety of tasks associated with routine patient encounters while also serving as a frontline resource and operational support for the team. Core responsibilities include greeting patients in a courteous and professional manner, scheduling appointments, verifying patient information, collecting co-pays, deductibles, and outstanding balances, and ensuring accurate and efficient schedule management for physicians. In addition to these duties, the Lead Receptionist functions as a subject matter expert and provides day-to-day support for front office operations. This role bridges staff and leadership by helping ensure workflows run smoothly, addressing questions in real time, and supporting team members in delivering high-quality patient care. The Team Lead helps stabilize the day. By providing real-time support and clarity, this role ensures both patients and staff experience consistency, efficiency, and care at every touchpoint. Travel between our Rogers location and three Fayetteville locations is required.
Requirements
- Mental alertness and adaptability to office and field area work routines.
- Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others.
- 19 to 23 months related experience and/or training.
Responsibilities
- Serve as the first point of contact for team questions, escalations, and workflow clarification
- Monitor daily operations to ensure efficiency, accuracy, and patient-centered care
- Troubleshoot real-time issues and remove barriers impacting team performance
- Support onboarding and training of new team members
- Reinforce best practices, standard workflows, and organizational expectations
- Provide informal coaching and feedback to peers in the moment
- Ensure adherence to policies, procedures, and regulatory requirements
- Identify trends, gaps, or recurring issues and communicate them to leadership
- Support quality improvement efforts through observation and feedback
- Act as a liaison between frontline staff and supervisors/leadership
- Escalate concerns appropriately while maintaining a solutions-focused mindset
- Help translate organizational priorities into day-to-day actions
- Acts as a hands on working leader, with 16 hours of designated administrative time each month to support team and operational needs.
- Perform any other related duties as required or assigned
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- HSA or FSA options with medical insurance
- Voluntary Aflac Accident and Critical Illness
- Employer paid life, long-term & short-term disability benefits
- 401(K) match and profit sharing
- Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
- Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
- One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
