Lead Patient Services Specialist - Family Medicine
About The Position
The Patient Services Specialist – Lead Level provides leadership and operational support to the front-office team. The Lead PSS is capable of performing all aspects of the Associate, Journey and Senior PSS roles. This role performs all core functions while serving as an informal coach and resource to peers. The Lead is responsible for shift coordination, issue resolution, training, and championing key initiatives that align with clinic goals and patient care standards. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Saint John's Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Requirements
- 4 years related experience in medical office or healthcare
- 3 years experience as Providence employee in related position
Responsibilities
- Provides leadership and operational support to the front-office team.
- Performs all core functions of Associate, Journey, and Senior PSS roles.
- Serves as an informal coach and resource to peers.
- Responsible for shift coordination, issue resolution, and training.
- Champions key initiatives that align with clinic goals and patient care standards.
Benefits
- Best-in-class benefits uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
