Lead Patient Services Rep

Cooper Norcross University Hospital • Voorhees Township, NJ

1d • $21 - $33

About The Position

The Lead Patient Services Rep leads others in providing prompt and accurate patient registrations while delivering good customer service. This individual serves as a lead and the front-line contact for incoming patients. The role greets, registers, and schedules patients, provides general information to patients and their families, verifies insurance information, collects co-pays, and ensures patient charts are prepared in advance. The incumbent maintains a high level of customer service and protects patient confidentiality while providing care in accordance with the Patient’s Bill of Rights.

Requirements

• At least 3 years of experience in a medical environment.
• High school diploma or equivalent.
• Computer literacy.
• Excellent communication and customer service skills.
• Satisfactorily complete Cooper IDX training in Registration, Scheduling, E-Commerce, and FSC.

Nice To Haves

• IDX experience.
• Some knowledge of medical insurance.
• Leadership experience.

Responsibilities

• Lead others in providing prompt and accurate patient registrations and good customer service.
• Serve as the lead and front-line contact for incoming patients.
• Greet and register patients.
• Schedule patients and provide general information to patients and/or their families.
• Verify insurance information and collect co-pays.
• Ensure patient charts are prepared in advance.
• Maintain patient confidentiality and provide care in accordance with the Patient’s Bill of Rights.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED