Lead Patient Service Representative
New York University•New York, NY
•$40•Onsite
About The Position
Prioritize clinic activities and front desk operations in the group practice clinic. Monitor daily clinic operations, within guidelines, in accordance with NYU Dentistry standard operating procedures. Act as work leader to junior clerical support staff. Provide customer service support to dental clinic patients, from greeting and routing patients to maintaining data integrity in AxiUm and performing cashier duties. Ensure adherence to policies and procedures, making suggestions for enhancements and improvements.
Requirements
- High School Diploma or equivalent
- 3+ years of office experience in a dental clinic or related healthcare facility.
- Excellent customer service skills.
- Ability to prioritize own work and coordinate work of others in a fast-paced environment.
- Familiarity with basic word processing, spreadsheet, and database applications.
- Moderate, accurate keyboarding.
Responsibilities
- Prioritize clinic activities and front desk operations in the group practice clinic.
- Monitor daily clinic operations, within guidelines, in accordance with NYU Dentistry standard operating procedures.
- Act as work leader to junior clerical support staff.
- Provide customer service support to dental clinic patients, from greeting and routing patients to maintaining data integrity in AxiUm and performing cashier duties.
- Ensure adherence to policies and procedures, making suggestions for enhancements and improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
