Lead Patient Service Representative

Solis Mammography•Philadelphia, PA

6d•Onsite

About The Position

The Lead Patient Service Representative is responsible for the operational excellence of the front desk. This position is critical to Solis Mammography; by providing outstanding patient care and maintaining the flow of the center, the Lead Patient Service Representative impacts the profitability of the organization. The department has a strong focus on compassion and providing quality care, a collaborative team culture with supportive leadership, and a commitment to operational excellence.

Requirements

Minimum of two years’ experience in healthcare or patient care required
High School diploma
Ability to read, write, and comprehend simple instructions and short correspondence
Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
Ability to perform basic mathematic calculations
Ability to sit and/or stand for long periods of time
Forms strong working relationships within the team
Strong computer skills using Microsoft Office Suite required

Nice To Haves

Two years of healthcare registration or customer service experience preferred
Basic knowledge of medical terminology preferred
Prior supervisory experience preferred

Responsibilities

Manages daily operations of the front desk.
Verifies and or inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time.
Participates in front office and company training as scheduled.
Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures.
Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed.
Creates and maintains frequent communication and positive relationship with team members as evidenced by surveys and turnover.
Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume.
Communicates team member coaching and counseling opportunities to Center Director.
Completes incident reports on an as needed basis.