Lead Patient Coordinator

Simply Dental•Saint Albans City, VT

22h•$25 - $27•Onsite

About The Position

At Pediatric Dentistry & Orthodontics, the Lead Patient Coordinator is more than a front desk role — you are the heart of the patient experience and a key leader in keeping our practice running smoothly. As the first impression for patients and families, you help create a welcoming, positive environment while supporting the day-to-day flow of both our pediatric and orthodontic teams. From managing schedules to supporting front office operations, you play an essential role in ensuring every patient feels comfortable, cared for, and excited to come back. If you thrive in a fast-paced, family-focused environment, enjoy building relationships, and know how to keep a busy office organized, we’d love to meet you.

Requirements

Previous experience in an orthodontic or dental office setting is preferred
Hands-on experience verifying insurance and a strong understanding of orthodontic benefits, coverage, and patient responsibility is highly desired
Proven ability to manage a busy schedule and multitask in a fast-paced environment
Strong communication skills with the ability to provide an exceptional patient and family experience
High attention to detail and accuracy in handling patient information, scheduling, and payments
Professional presence with a positive, team-oriented mindset that delivers exceptional customer service
Comfort using orthodontic/dental practice management software and standard office tools

Responsibilities

Create a warm, welcoming, and high-energy environment by greeting patients and families and setting the tone for an exceptional visit from the moment they walk through the door
Lead the day-to-day coordination of front office operations, helping maintain efficiency, organization, and a seamless patient experience across both pediatric and orthodontic services
Keep the day running smoothly by managing complex provider schedules, minimizing wait times, and proactively resolving scheduling challenges as they arise
Coordinate appointments for hygiene visits, restorative care, orthodontic consultations, adjustment visits, retainer checks, and follow-up care with accuracy and attention to detail
Serve as the primary connection point between patients, parents, providers, and the clinical team, ensuring clear communication and smooth handoffs throughout the day
Support patients through every step of their visit — from check-in to check-out — including scheduling future appointments, collecting payments, answering questions, and ensuring families feel informed and supported
Help oversee front office workflow by supporting team members, troubleshooting patient concerns, and helping maintain a positive, collaborative environment
Stay ahead of the schedule by confirming appointments, verifying insurance, managing recalls, and following up with overdue treatment or missed appointments
Maintain accurate patient records and ensure all documentation and processes align with HIPAA standards and office protocols
Contribute to a clean, organized, and professional front office environment that reflects the high standards of the practice
Collaborate closely with doctors, clinical team members, and leadership to support day-to-day office operations and deliver an exceptional patient experience
This is an opportunity to join a well-run, team-oriented pediatric and orthodontic practice where your leadership, organization, and patient-first mindset will make a meaningful impact on both the patient experience and the success of the office