Lead Patient Coordinator (Full Time)

Schweiger Dermatology Group • Yonkers, NY

6d • $22 - $27 • Onsite

About The Position

Schweiger is a leading dermatology practice with a significant national presence, dedicated to providing excellent patient care and a positive work environment. The company is recognized for its rapid growth and commitment to its employees. This role is for a Full-Time Lead Patient Coordinator at the Yonkers Ave Office, responsible for assisting the General Manager in supervising front office operations and staff.

Requirements

• 2 - 3 years of experience working in a dermatology/medical environment preferred.
• Experience using EMR software and patient scheduling systems preferred.
• Computer savvy, familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relation and customer services skills.
• Professional, reliable, and dedicated.
• Strong critical thinking, problem resolution skills, and ability to multitask.
• Open availability to work during weekdays and weekends.

Nice To Haves

• Prior experience working in a dermatology / medical environment.

Responsibilities

• Promote a professional and welcoming atmosphere to enhance patient care and service.
• Lead by example, maintaining office presence and the highest level of professionalism.
• Assist the General Manager with finding coverage for shifts due to call-outs, emergencies, or PTO.
• Train and supervise all front office staff, ensuring daily checklists are completed.
• Conduct weekly meetings with fellow Patient Coordinators and provide weekly feedback to the General Manager on employee progress and training needs.
• Oversee the timely and correct performance of scheduling tasks, including scheduling, cancellations, confirmations, and superbill entry.
• Notify, document, and advise the General Manager of all personnel and patient complaints or issues.
• Maintain a neat and orderly work area throughout the office.
• Manage office equipment and office supply inventory, following bi-weekly ordering protocols.
• Oversee the creation of new patient medical records, obtaining necessary documentation (insurance cards, referrals, demographic information) and ensuring correct data entry.
• Maintain confidentiality of all patient and employee information.
• Enforce CLIA, OSHA, and HIPAA regulations.
• Audit Patient Coordinator checklists and ensure closing duties are performed correctly, including securing cash deposits.
• Possess thorough knowledge of all procedures performed at the offices.
• Perform other duties as assigned by the supervisor.

Benefits

• Medical (Virtual Care included), HSA/FSA, Dental, Vision on 1st of the month after hire date (for full-time employees)
• 401K after 30 days of employment
• Company Sponsored Short Term Disability (Only applicable for non-California employee)
• Pre-tax savings available for public transit commuters
• Your birthday is an additional personal holiday
• Dental and Vision on 1st of the month after date of hire (for part-time employees)
• Employee discounts on Schweiger skin care products & cosmetic services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed