Lead Patient Accounts Representative - Other Fiscal Services

Providence•Seattle, WA

9d•Onsite

About The Position

As a Lead Patient Account Specialist, you will have responsibility for various business office functions for physician practices. These functions include conducting internal audits to meet regulatory and departmental standards, educating current associates in billing policies and procedures, and acting as a knowledge expert to resolve complex payer reimbursement issues. This work will be accomplished by communicating with patients, government agencies and third-party payers to gather, process and record information needed for appropriate reimbursement as well as interfacing with client leadership to respond to related inquiries. Responsible for workload distribution, on the job training, work review and simple complaint resolution under the direction of supervisor, and in accordance with supervisor's guidelines of at least three other staff members. Acts as information resource for standard policy and procedural questions. Maintains current knowledge and answers questions of other staff on procedures, policies, etc. Obtains needed information or decisions from supervisor on problems that arise. Gives on-the-job training to new employees in accordance with established procedures and practices. Instructs employees in specific tasks and work techniques and makes available written instructions, reference materials and supplies. Checks on work in progress, participates in performance audits, and reviews completed work to see that the supervisor's instructions on work sequence, procedures, methods, and deadlines have been met. Distributes and balances workload among available staff, assuring timely accomplishment of the work and that each employee has enough work to keep busy. Reports to the supervisor on performance, progress, problems, training needs and quality improvement opportunities. Maintains employee records and reports as requested by the supervisor. Resolves simple informal complaints of employees. Assumes emergency leadership role in absence of supervisor. Providence caregivers are not simply valued – they’re invaluable. Join our team at Pacmed Clinics DBA Pacific Medical Centers and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

Responsibility for various business office functions for physician practices
Knowledge of billing policies and procedures
Expertise in resolving complex payer reimbursement issues
Ability to communicate with patients, government agencies and third-party payers
Ability to interface with client leadership
Ability to distribute workload, provide on-the-job training, review work, and resolve simple complaints
Ability to act as an information resource for standard policy and procedural questions
Ability to maintain current knowledge and answer questions of other staff
Ability to obtain needed information or decisions from supervisor on problems
Ability to instruct employees in specific tasks and work techniques
Ability to check on work in progress, participate in performance audits, and review completed work
Ability to distribute and balance workload among staff
Ability to report on performance, progress, problems, training needs and quality improvement opportunities
Ability to maintain employee records and reports
Ability to resolve simple informal complaints of employees
Ability to assume emergency leadership role in absence of supervisor

Nice To Haves

5 years related experience

Responsibilities

Conducting internal audits to meet regulatory and departmental standards
Educating current associates in billing policies and procedures
Acting as a knowledge expert to resolve complex payer reimbursement issues
Communicating with patients, government agencies and third-party payers to gather, process and record information needed for appropriate reimbursement
Interfacing with client leadership to respond to related inquiries
Workload distribution
On the job training
Work review
Simple complaint resolution
Acting as information resource for standard policy and procedural questions
Maintaining current knowledge and answering questions of other staff on procedures, policies, etc.
Obtaining needed information or decisions from supervisor on problems that arise
Giving on-the-job training to new employees in accordance with established procedures and practices
Instructing employees in specific tasks and work techniques and making available written instructions, reference materials and supplies
Checking on work in progress
Participating in performance audits
Reviewing completed work to see that supervisor's instructions on work sequence, procedures, methods, and deadlines have been met
Distributing and balancing workload among available staff, assuring timely accomplishment of the work and that each employee has enough work to keep busy
Reporting to the supervisor on performance, progress, problems, training needs and quality improvement opportunities
Maintaining employee records and reports as requested by the supervisor
Resolving simple informal complaints of employees
Assuming emergency leadership role in absence of supervisor