Lead Patient Account Registrar

Prime Healthcare•Harlingen, TX

1d•Onsite

About The Position

The Lead Patient Account Registrar will lead and support the admitting team by overseeing daily workflow and ensuring smooth patient check-in. This role involves entering and verifying patient information, insurance details, and required documentation with accuracy. The Lead Patient Account Registrar will also troubleshoot complex registration, insurance eligibility, and authorization issues, train new staff, assist with scheduling, and maintain strong customer service standards. Additionally, this position requires coordination with clinical teams and billing to resolve account issues and support compliance and quality.

Requirements

High School Diploma or equivalent required.
Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred.
Exceptional interpersonal & organizational skills.
Demonstrated leadership and management abilities.
Extremely high degree of attention to detail.
Good written and verbal communication skills.
Ability to prioritize.
Good analytical & problem solving skills.
Proficiency in Microsoft Word and Excel.
Ability to effectively manage multiple demands and function well under pressure.

Nice To Haves

Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

Lead and support the admitting team by overseeing daily workflow and ensuring smooth patient check in
Enter and verify patient information, insurance details, and required documentation with accuracy
Troubleshoot complex registration, insurance eligibility, and authorization issues
Train new staff, help with scheduling, and maintain strong customer service standards
Coordinate with clinical teams and billing to resolve account issues and support compliance and quality